Tashary Alzamora
Optimum Affordable Mgmt ( Previously Aloft Mgmt)
Paterson,NJ
1
Language
3
years of professional experience
Personable and highly efficient with deep a deep understanding of customer service and property management principles. paired with strong communication and organizational skills. Knowledge of tenant relations and property leasing software, combined with the ability to effectively manage lease agreements and maintain tenant satisfaction. Dedicated to creating positive living experiences and driving occupancy rates.
Work History
Leasing Agent
2 Years 4 Months- Facilitated property showings and guided prospective tenants through leasing processes.
- Developed strong relationships with potential tenants, enhancing customer satisfaction and retention.
- Managed lease documentation, ensuring accuracy and compliance with company policies.
- Collaborated with maintenance teams to address tenant concerns promptly and effectively.
- Utilized property management software to track leads and manage tenant communications efficiently.
- Conducted market research to assess rental trends, informing pricing strategies for properties.
- Trained new leasing agents on best practices for customer service and operational procedures.
- Performed background, reference and credit checks as part of the screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Collected and maintained careful records of rental payments and payment dates.
Affordable Housing Assistant
4 Months- Managed tenant documentation, maintaining organized records and compliance with housing regulations.
- Supported lease administration processes, facilitating seamless onboarding for new residents.
- Assisted residents with inquiries and issues, providing timely resolutions and support.
- Coordinated maintenance requests, ensuring prompt attention to resident concerns.
- Utilized property management software to track resident interactions and service requests efficiently.
- Developed knowledge of local housing policies, contributing to informed decision-making in resident services.
- Maintained accurate records of all housing transactions, including leases, rent payments, maintenance requests, and incident reports.
- Managed waiting lists efficiently while adhering to fair housing laws during the tenant selection process.
- Collaborated with maintenance teams to address repair needs swiftly, ensuring minimal disruption for tenants.
- Calculated tenant rent amounts to prepare leases and contracts.
Education
Associate of Science
Associate of Arts - Businesses Administration
Skills
Property management
Results-driven approach
Professional communication
Eviction procedures
Record keeping
Office management
Issue escalation
Administrative coordination
Goal-oriented mindset
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members.
Languages
Spanish
Timeline
Leasing Agent
Optimum Affordable Mgmt ( Previously Aloft Mgmt)
06.2023 - 10.2025Read More
Affordable Housing Assistant
Aloft Management
02.2023 - 06.2023Read More
Associate of Science
Read More
Daytona State College
Associate of Arts from Businesses Administration
Read More