Tashauna Blackwood
6610 Brittany Park Ln ,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Operation Support Agent
FedEx:Ground
01.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Team Leader
Party City
04.2016 - 09.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Front Desk Receptionist
Quality Inn and Suites
03.2010 - 09.2014
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Science - Medical Technology
04-2026
High School Diploma -
06-2023
Skills
- Live chat support
- CRM software
- Software troubleshooting
- Complaint handling
- Telecommunications
- Data entry
- Remote support
- Customer service
- Customer relationship management
- Data collection
- Helpdesk operations
- [Software] expertise
- Support services
- Call management
- Customer engagement
- Operating systems
- Recordkeeping skills
- Relationship building
- Client communication
- Documentation and reporting
- Data analysis
- Data compiling
Timeline
Operation Support Agent - FedEx:Ground
01.2021 - Current
Team Leader - Party City
04.2016 - 09.2023
Front Desk Receptionist - Quality Inn and Suites
03.2010 - 09.2014
Lone Star College - Associate of Science, Medical Technology
Klein Forest - High School Diploma,
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