Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tashauna J. Delgado

Jamaica

Summary

Accomplished professional with expertise in client relationship management and data analysis, honed at Cumulus Media. Enhanced operational efficiency by implementing process improvements, boosting affiliate compliance by 15%. Skilled in effective communication and problem-solving, driving customer satisfaction and repeat business. Proven track record in training development and performance tracking, ensuring excellence in service delivery.

Overview

13
13
years of professional experience

Work History

Stylist/Barclays Credit Card Specialist

Banana Republic
New York
11.2021 - Current
  • Responsible for creating an ultimate experience for every guest by providing exceptional customer service and supporting the sales floor and cashwrap.
  • Exceed customer satisfaction by meeting/exceeding established client satisfaction survey target goals.
  • Developed and maintained strong client relationships resulting in repeat business and increased sales.
  • Build customer confidence by actively listening to concerns and giving appropriate feedback, adhering to GAP Inc company standards.
  • Integrated new and trending techniques to serve customer needs and diversify offerings.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Affiliate Services Manager/Business Operations

Cumulus Media/Westwood One
New York
05.2012 - 05.2025
  • Supervise and assist affidavit coordinators in all aspects of RADAR due date, guidelines, station affiliations and compliance
  • Create training materials and train all new staff in affiliate and RADAR processes
  • Handle producer request/field any questions from producers regarding RADAR processes
  • Collaborate with affidavit coordinators in cases of non-compliance and monitored discrepancies
  • Troubleshoot concerns or problems with affiliates; Data analysis
  • Serve as a liaison for approximately 2,000 affiliates with producers, sales team, traffic, compliance, and research department
  • Analyze and track all RADAR trending for networks
  • Implemented process improvements to enhance operational efficiency and service quality.
  • Trained new staff on company policies and client management protocols.
  • Coordinated with other departments to ensure timely resolution of customer inquiries.
  • Analyzed performance metrics to identify trends and recommend process improvements.
  • Produced thorough, accurate and timely reports of project activities.

Education

Bachelor of Arts - Communications

SUNY Empire State
New York, NY
06-2008

Skills

  • Performance tracking
  • Operational efficiency
  • Client relationship management
  • Data analysis
  • Effective communication
  • Problem solving
  • Time management
  • Detail orientation
  • Process improvement
  • Training development

References

References furnished upon request

Timeline

Stylist/Barclays Credit Card Specialist

Banana Republic
11.2021 - Current

Affiliate Services Manager/Business Operations

Cumulus Media/Westwood One
05.2012 - 05.2025

Bachelor of Arts - Communications

SUNY Empire State

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