Tashauna Lucas
Brooklyn,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Chips Woman Shelter
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Group Leader
SCO Family of Services
07.2017 - 08.2021
- Oversaw operational activities to ensure productivity and high-quality outcomes.
- Supervised and mentored staff in conducting thorough investigations into operational challenges.
- Collected, investigated, and analyzed data
- Completed and maintained different reports like direct labor reports, overtime charts, log book entries, etc
Retail Customer Service Representative
FedEx Office
10.2015 - 05.2017
- Demonstrated consultative behaviors in a retail environment to understand each customer's individualized needs
- Delivered expert knowledge in printing, signs, graphics, and shipping services.
- Delivered exceptional customer service by leveraging consultative techniques to address specific needs.
- Ensured all customer problems are resolved quickly and to the satisfaction of the customer
- Completed complex customer orders using order systems and provides accurate pricing information
Clerical Assistant
J&J OPTICAL LI
05.2013 - 08.2015
- Established clear protocols for handling accurate communications.
- Ensured a tidy work environment and properly maintained filing system.
- Maintained accurate digital records by posting documents.
- Managed executive schedules and appointments effectively.
- Handled preparation of expense reports, accounts payable, and billing.
- Oversaw planning and coordination of meeting activities.
- Facilitated management of office supplies.
Education
High School Diploma -
High School For Civil Rights
08.2010
Skills
- Verbal and written communication
- Time Management
- Negotiation Skills
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Client relations
Timeline
Customer Service Representative
Chips Woman Shelter
10.2021 - Current
Group Leader
SCO Family of Services
07.2017 - 08.2021
Retail Customer Service Representative
FedEx Office
10.2015 - 05.2017
Clerical Assistant
J&J OPTICAL LI
05.2013 - 08.2015
High School Diploma -
High School For Civil Rights
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