Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Tasha'una Martin-Palmer

Severn,MD

Summary

Driven by a commitment to excellence, leveraged overall problem-solving and workflow management skills at Amazon to mentor staff, enhance safety, and streamline processes, significantly contributing to business growth. My experience at Z Gallerie fortified my customer relationship and teamwork abilities, consistently meeting sales targets and improving team productivity. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
06.2021 - Current
  • Mentored and managed over 30+ junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Trained over 200 new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Encourage and manage over 80+ associates daily to ensure safe work environment as well as meeting daily goals.

Sales Associate

Z Gallerie
01.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

Some College (No Degree) - Nursing

Morgan State University
Baltimore, MD
01.2023 -

High School Diploma -

Meade Senior High School
Fort Meade, MD
06.2017

Skills

    Safety Management

    Workflow Management

    Management Support

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Problem-Solving

    Flexible and Adaptable

    Attention to Detail

    Organization and Time Management

    Microsoft Outlook, Word, and Excel

Affiliations

  • NAACP
  • My Sister's Keeper

Certification

  • CNA - Certified Nurse Assistant
  • CPR Certified

Languages

English
Native or Bilingual

Timeline

Some College (No Degree) - Nursing

Morgan State University
01.2023 -

Process Assistant

Amazon
06.2021 - Current

Sales Associate

Z Gallerie
01.2020 - 08.2021

High School Diploma -

Meade Senior High School

Similar Profiles

CREATE PROFILE
Tasha'una Martin-Palmer