Ta Shauna Nichols

Responsible for coordinating and planning the daily operations for all pre-admission activities, including coordinating admission with other departments by collecting and distributing the appropriate information. I am responsible for identifying information needed from the referring hospital to finalize the admission. Responsible for leading the admission function with responsibility for the conversion of patient referrals to admissions by verification of accurate clinical and financial information and prompt communication with all stakeholders in the admission process. I work closely with the business development team and hospital leadership to exceed the hospitals revenue, census, conversion and admissions goals through excellent communication and responsive customer service.

Managed payroll data entry and processing for 115 employees to comply with predetermined company guidelines.

• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
• Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
• Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
• Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.

• Updated reports, managed accounts, and generated reports for company database.
• Prepared facility vouchers, expense transfers and monthly financial reports
• Maintained accurate financial records with meticulous organization and attention to detail.
• Performed accounts receivable collections for past due accounts by conducting collection calls.
• Maintained vendor files and entered invoices into accounting software.
• Handled customer inquiries professionally while providing exceptional service that exceeded expectations.
• Utilized company's accounting systems to review reports and prepare assessments.

• Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
• Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
• Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
• Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
• Streamlined application processing for increased efficiency by implementing a well-organized case management system.
• Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
• Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
• Assisted clients with completion of applications and paperwork.
• Scheduled appointments with applicants to gather information and explain benefits processes.