Summary
Overview
Work History
Education
Skills
Timeline
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Tashauna D Gordon

Lumberton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative (Seasonal)

Savilinx
11.2024 - 12.2024
  • Provided assistance to customers with federal insurance enrollment, ensuring accuracy and clarity.
  • Maintained HIPAA compliance and confidentiality at all times.
  • Delivered prompt, courteous, and effective support through inbound calls.

Exam Scheduler

Veterans Evaluation Services (Maximus)
06.2023 - 08.2024
  • Responsible for bookmarking records and scheduling medical exams per company policy.
  • Maintained strict compliance with HIPAA guidelines and privacy standards.
  • Effectively communicated with veterans to coordinate and confirm appointments.

Merchandising Associate

Lowes
10.2019 - 12.2021
  • Worked as a team to ensure proper product placement to promote sales.
  • Completed store resets per store policy to ensure pleasant shopping experience.
  • Kept shelves stocked and organized to promote cleanliness.

Retail Coverage Merchandiser

Acosta Sales & Marketing
07.2013 - 10.2019
  • Developed strong relationships with store management through effective communication and collaboration on merchandising initiatives.
  • Improved customer satisfaction with personalized assistance, identifying needs, and providing recommendations.
  • Achieved consistent sales growth by effectively managing inventory levels and stock rotation.
  • Boosted brand awareness through the creation of eye-catching promotional displays that attracted customer attention.

Education

Associates of Applied Sciences -

Antonelli College
Hattiesburg, MS

Skills

  • 20 plus years Customer Service Skills
  • Verbal and Written Communication
  • Typing 50 words per minute
  • 10 years call center experience
  • Proficiency in Microsoft Office and G-Suite
  • Ability to work independently and within a team
  • 10 plus years data entry experience
  • Ability to work in fast-paced environments
  • Critical thinking
  • Active listening
  • Computer proficiency
  • Microsoft Excel

Timeline

Customer Service Representative (Seasonal)

Savilinx
11.2024 - 12.2024

Exam Scheduler

Veterans Evaluation Services (Maximus)
06.2023 - 08.2024

Merchandising Associate

Lowes
10.2019 - 12.2021

Retail Coverage Merchandiser

Acosta Sales & Marketing
07.2013 - 10.2019

Associates of Applied Sciences -

Antonelli College

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Tashauna D Gordon