Tashauna White
Houston,USA
Summary
Dynamic professional with extensive experience at Walmart Central Fill Pharmacy, excelling in shipping coordination and order accuracy. Proven ability in customer relations and billing expertise, adept at resolving inquiries and enhancing workflow efficiency. Strong analytical problem-solving skills and proficient in Microsoft software, ensuring compliance with HIPAA regulations while multitasking effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
Walmart Central Fill Pharmacy
Spring, US
09.2024 - 04.2025
- Rotated shipping areas daily to enhance workflow efficiency.
- Executed auto bagging and script packing for patient orders.
- Scanned and autobagged prescriptions, ensuring accuracy in order fulfillment.
- Inducted orders into robot sorting system for efficient handling.
- Managed tote exchanges throughout shifts to maintain operational flow.
- Closed out totes based on truck arrival schedules for timely dispatch.
- Restocked lids and reloaded totes at closeout stations to ensure seamless operations.
- Prepared paperwork for manifests and organized FedEx deliveries efficiently.
Billing Specialist
Foundever
Houston, TX
11.2023 - 05.2024
- Resolved billing inquiries to enhance customer understanding.
- Processed payments efficiently to ensure timely transaction completion.
- Established payment arrangements to assist patients with financial obligations.
- Updated copay information on patient accounts for accurate billing records.
Assistant Rural Carrier (ARC)
United States postal service
Houston, TX
03.2023 - 08.2023
- Executed delivery of mail and packages to rural areas efficiently.
- Maintained impeccable driving record throughout all deliveries.
- Inspected packages for proper documentation prior to loading onto delivery trucks.
Customer Service Representative
Continuum Global Solutions
Houston, TX
10.2021 - 11.2022
- Facilitated medication mail order placement for patients.
- Addressed patient concerns regarding medications effectively.
- Guided patients in adding insurance to their profiles.
- Assisted patients with obtaining paid claims.
- Resolved billing inquiries and concerns for patients.
- Handled customer complaints and commendations professionally.
Customer Service Representative
Westpark Communications, L.P
Houston, TX
05.2021 - 08.2021
- Managed answering service for solar power company to ensure efficient customer communication.
- Facilitated message-taking for customers, ensuring prompt call or email follow-up.
- Streamlined customer interactions by accurately documenting inquiries and requests.
- Enhanced response rates by organizing messages for timely follow-up by team members.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Services Representative
Resource personnel consultants
, US
01.2021 - 06.2021
- Assit customers with billing questions and concerns
- Assit customer in minor trouble shooting
- Assit customer with refunds and possible bill credits
- Assit customer with setting up cable and Wi-Fi boxes
Receptionist
Red Oaks Wellness
, US
11.2014 - 03.2019
- Assist patients with checking in office
- Assit patients with rescheduling and scheduling appointments
- Correspond with patients regarding insurance updates and policies
- Coordinated office inventory by restocking and reordering supplies
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Some College (No Degree) - Cosmetology
Lone Star College
Houston, TX05-2010
Skills
- Proficient in English
- Customer relations and support
- Typing proficiency
- Analytical problem solving
- Effective time management
- Billing expertise
- Data entry and organization
- Receptionist responsibilities
- Microsoft software proficiency
- Knowledge of medical terminology and records
- Compliance with HIPAA regulations
- Ability to multitask efficiently
- Computer skills and applications
- Search engine utilization
Certification
Driver's License
References
References available upon request.
Timeline
Shipping and Receiving Coordinator
Walmart Central Fill Pharmacy
09.2024 - 04.2025
Billing Specialist
Foundever
11.2023 - 05.2024
Assistant Rural Carrier (ARC)
United States postal service
03.2023 - 08.2023
Customer Service Representative
Continuum Global Solutions
10.2021 - 11.2022
Customer Service Representative
Westpark Communications, L.P
05.2021 - 08.2021
Customer Services Representative
Resource personnel consultants
01.2021 - 06.2021
Receptionist
Red Oaks Wellness
11.2014 - 03.2019
Some College (No Degree) - Cosmetology
Lone Star College
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