TA'SHAVDRIEN MOSLEY
Tyler,TX
Summary
Experienced Customer Service Representative with a personable and dedicated approach to the customer support industry. A solid team player known for maintaining an upbeat and positive attitude. Proven skill in establishing strong rapport with clients. Motivated to prioritize customer satisfaction in all interactions.
Overview
7
7
years of professional experience
Work History
Direct Sales Agent
Optimum
11.2023 - 11.2024
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
CUSTOMER SERVICE REPRESENTATIVE
Alorica (united healthcare)
08.2021 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Followed up with customers on unresolved issues.
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
ASSISTANT MANAGER
Dollar tree
04.2020 - 06.2021
- Directed and led employees, supervising activities to drive productivity and efficiency
- Executed systematic counts to uphold precise stock records.
- Interacted with customers to ascertain needs and rectify multiple challenges.
- Assisted in store opening by setting up office space, computers and cash registers
CUSTOMER SERVICE REPRESENTATIVE
Convergys
07.2017 - 03.2020
- Engaged customers and provided high level of service by carefully explaining details about documents
- Maintained pleasant and cordial attitude, remaining calm when issues arose
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Cosmotologist - undefined
02.2024
Medical Assistant - undefined
01.2022
High School Diploma - undefined
01.2017
Skills
- Credit card payment processing
- Inbound and Outbound Calling
- In-store support
- Call Center Operations
- Problem-solving abilities
- Customer Support
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Collecting information
- Error identification
- Filing and data archiving
- Verifying data accuracy
- Strong negotiation
- Objection handling
- Sales reporting
- Data entry programs
Languages
English
Native or Bilingual
Timeline
Direct Sales Agent - Optimum
11.2023 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE - Alorica (united healthcare)
08.2021 - 11.2023
ASSISTANT MANAGER - Dollar tree
04.2020 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE - Convergys
07.2017 - 03.2020
Ogle Hair Skin & Nails - Cosmotologist,
Nicole academy - Medical Assistant,
Jacksonville HS - High School Diploma,
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