Ta’shawn Lee-shelton
Odessa
Summary
Assistant leader with proven expertise in operations management and customer service excellence, at 2LC Detailing. Team development, achieving significant customer base expansion through strategic sales and marketing strategies . Excelled in staff training and hiring and inventory management, ensuring optimal performance and profitability and professionalism .
Overview
3
3
years of professional experience
Work History
Assistant Manager
2LC Detailing
02.2022 - Current
- I was the assistant manager along side the CEO helping him out with all the things necessary so that business would run smoothly and professionally . some of my responsibilities required making sure the all teams had everything they needed as far as chemicals , equipment, and making sure their trailers were ready for the mobile team every morning . The shop was cleaned everyday on a set schedule after all jobs were finished. The service were very well spoken and responsive and very professional with the help of our receptionist assisting where need be . All were well organized and in stock , he left me with the job to do schedule as well making sure they were out fully by every Monday including off days and where all teams were supposed to be as far as locations. I started collecting and processing invoices until It became to much so he left me build my own team for that and schedule so with them doing a great job at that it left me with ordering equipment and parts for the teams alongside answering phone calls and booking our fleet jobs snd ceramic coatings . But I started off by detailing my self and being one of the team member . We started to put together a team for ceramic coatings and ppf with window tint film and it started off very rough but then we figured it out and got it running well and generating way more customers then we ever had . Now I am seeking new opportunities to try and start a new path and branch off on my own And with the help of Jesse’s good friend who I play basketball with and we watch the fights and etc who already works there and is doing well he told me he could try and help me try to get an opportunity there hopefully so with the resume and email I would be pleased to try and get an opportunity or an interview as I am currently looking for work and I would be able to start asap and I can come in for an interview any day of the week at any time if you would kindly please reach back out to me as soon as possible Thankyou and have a good day .
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor Of Business Administration And Management - Finance
University of Texas Permian Basin
Odessa Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Staff management
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Recruiting and interviewing
Timeline
Assistant Manager
2LC Detailing
02.2022 - Current
Bachelor Of Business Administration And Management - Finance
University of Texas Permian Basin
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