Tashawna Jones
Atlanta,GA
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk Supervisor
Sheraton Hotels
10.2023 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Front Desk
Marriott
02.2022 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Managed multi-line phone system and pleasantly greeted patients.
Cashier/Supervisor
Bed Bath & Beyond
01.2021 - 02.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Built positive relationships with customers to increase repeat business.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Office Manager/Youth Worker
YWCA
02.2019 - 01.2021
- Maintained inventory of office supplies
- Managed and updated data information on all students
- Created flyers and itineraries for Program activities and events
- Facilitated lessons within the classroom when needed
- Created and implemented new procedures for remote learning.
Independent Living Counselor
Good Shepherd Services
10.2017 - 09.2018
- Assists adults with mental illness to live independently by teaching life skills
- Accompany to medical appointments and monitoring
- Responsible for the monitoring of client behavior and program services to assure the safety and well-being of each client.
Advocate Counselor
CAMBA
03.2014 - 03.2017
- Direct and oversee all aspects of case management and counseling services for at-risk and struggling students
- Utilize crisis intervention and mediation techniques in order to guide student learning
- Develop, and implement effective workshops in order to address and mitigate student needs
- Connected students to appropriate community resources and social networks based on identified needs
- Lead students through college preparation, actively promoting student growth and development.
Office Manager
ResCare, South Bronx JobCorps Academy
03.2012 - 02.2014
- Team leader to direct all administrative support efforts for daily operations
- Ensure communication coordination, mail delivery, office machinery maintenance and operation
- Record management, minute taking, and document processing and editing
- Ensured optimal service delivery through workload prioritization, project scheduling, and leadership
- Supported a large volume of work while adhering to all standards and deadlines.
Education
High School Diploma -
Liberation High School
Brooklyn Ny06.2009
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Customer service-oriented
- Flexible
- Accurate and detailed
- Social media knowledge
- Team building
- Project Management
- Crisis Intervention
- Conflict Management
- Customer Service (10 yrs)
- Cash handling expertise
- Flexible Schedule
Timeline
Hotel Front Desk Supervisor
Sheraton Hotels
10.2023 - Current
Front Desk
Marriott
02.2022 - Current
Cashier/Supervisor
Bed Bath & Beyond
01.2021 - 02.2022
Office Manager/Youth Worker
YWCA
02.2019 - 01.2021
Independent Living Counselor
Good Shepherd Services
10.2017 - 09.2018
Advocate Counselor
CAMBA
03.2014 - 03.2017
Office Manager
ResCare, South Bronx JobCorps Academy
03.2012 - 02.2014
High School Diploma -
Liberation High School
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