Summary
Overview
Work History
Education
Skills
Timeline
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Tashawna Moore

Dallas,TX

Summary

Accomplished in elevating customer satisfaction and driving sales, I leveraged data entry proficiency and exceptional communication at Walmart to resolve complaints and boost loyalty. My teamwork and problem-solving skills ensured operational excellence across roles, significantly enhancing team and customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Remote Rep

Walmart
08.2022 - 05.2024
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Contributed to team sales goals by upselling products and services to customers.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Warehouse Associate

Medline Warehouse
06.2019 - 06.2022
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.+
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

Customer Service Representative

Coach Net
02.2016 - 06.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Desoto High School
Desoto, Tx
2015

Skills

  • Customer Support
  • Records Management
  • Sales Support
  • Business growth and retention
  • Excellent Communication
  • Attention to Detail
  • Multitasking
  • Time Management
  • Problem-Solving
  • Professionalism
  • Adaptability

Timeline

Customer Service Remote Rep

Walmart
08.2022 - 05.2024

Warehouse Associate

Medline Warehouse
06.2019 - 06.2022

Customer Service Representative

Coach Net
02.2016 - 06.2019

High School Diploma -

Desoto High School

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Tashawna Moore