TaShawn Williams
Largo,FL
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
11
11
years of professional experience
Work History
Senior Clerk
Florida Department of Health
01.2021 - 10.2023
- Provide customer service in a fast-paced environment while maintaining accuracy with data input.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Home Health Aide/Caregiver
01.2013 - 01.2020
- Assist patients at home with activities of daily living
- Provide housekeeping and laundry services.
Customer Service Representative
Humana
01.2017 - 01.2019
- Keep equipment operational and update job knowledge.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
Tax Marketer
Bunited Tax LLC
01.2014 - 01.2015
- Coordinate roadside events and visit local businesses to promote and advertise the business
- Set up equipment at community events and communicate with organizations to secure their cooperation and support.
- Wrote engaging and successful marketing, advertising, and website copy.
- Updated customer database and generated lists and counts for direct marketing projects.
Education
Associate of Arts - General/ASL
Saint Petersburg College
12.2016
Diploma -
St. Petersburg High school
01.2012
Skills
- Appointment Setting
- Payment Coordination
- Office Management
- Proficient in Microsoft Office and State software
- Paperwork Processing
- Data Accuracy
- File Management
- Maintains Confidentiality
- Data Security
- Complaint Resolution
- Consultative Sales
- Multi-Line Phone Talent
- Marketing
- Financial Management
Certification License
- Home Health Aide
- Deputy Registrar
Timeline
Senior Clerk
Florida Department of Health
01.2021 - 10.2023
Customer Service Representative
Humana
01.2017 - 01.2019
Tax Marketer
Bunited Tax LLC
01.2014 - 01.2015
Home Health Aide/Caregiver
01.2013 - 01.2020
Associate of Arts - General/ASL
Saint Petersburg College
Diploma -
St. Petersburg High school
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