TaShawnya Lewis
Indianapolis,IN
Summary
Dedicated focused hard worker with great, attended work history and meeting company goals utilizing consistent organized practices. Skilled in working under pressure and adapting to change. Proactive and achievement-oriented. Natural leader and organizer with ten plus years of outstanding customer service. Flexible and willing to take on extra responsibilities to meet company/team goals.
Overview
6
6
years of professional experience
Work History
Engagement Specialist
Apple One (Innis Free)
2023.01 - Current
- Place calls to existing stockholders to provide assistance, answer questions and offer voting services for annual/special shareholder meetings.
- Handle problems and issues in a tactful manner.
- Focus on multiple campaigns.
- Read scripts verbatim, clearly and slowly.
- Place at least 30 confidential outbound calls per hour.
- Take manual quick votes via phone.
- Send confidential voting e-mails.
Home Health Care Provider
Royal Comfort Homecare
2021.01 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Customer Service Team Lead
Lowes Corporate
2017.08 - 2019.06
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Interview existing employees for promotion with-in.
- Host weekly team huddles via zoom.
Education
High School Diploma -
Pike High School
Indianapolis, IN05.2016
Skills
- Content Curation
- Database Systems
- Customer Inquiries
- Special Events
- Staff Monitoring
- Microsoft Office
- Community Engagement
- Information Updates
- Customer Service
- Time Management
- Customer Satisfaction
Reading, Studying health and finance, Focusing on important factors the will introduce success.
I enjoy to learn new things and focus on a positive lifestyle for me and my child. I have a desire to experience richness in every aspect of life. Personally,I believe that being rich does not just mean financially. It mean spiritually,mentally,emotionally, etc. Focusing on further education and a long-lasting career will allow me to witness what I desire. Every subject mentioned in this small "about me" paragraph will allow me to grow as a positive student/employee and will allow me to focus on key points during my career path to help both myself and customers/clients.
Timeline
Engagement Specialist
Apple One (Innis Free)
2023.01 - Current
Home Health Care Provider
Royal Comfort Homecare
2021.01 - Current
Customer Service Team Lead
Lowes Corporate
2017.08 - 2019.06
High School Diploma -
Pike High School
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