Tashaya Crump-Sellers
Jackson
Summary
Recent graduate with foundational knowledge in education and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
20
20
years of professional experience
Work History
Customer Account Executive 2
Xfinity
07.2010 - 06.2025
- Evaluated customers' potential needs to make appropriate recommendations.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed strong relationships with clients, enhancing customer loyalty and satisfaction.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Direct Support Professional
Association For Individual Development
03.2005 - 07.2010
- Provided personalized care and support to individuals with disabilities, ensuring comfort and safety.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Facilitated recreational activities that promoted physical health and social engagement among clients.
- Maintained compliance with regulatory standards, contributing to safe and effective care delivery practices.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Master of Arts - Education
University of Arizona Global Campus
Glendale, AZ06-2024
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
Glendale, AZ08-2022
Skills
- Supportive engagement
- Results-driven approach
- Service proficiency
- Customer engagement
- Analytical decision-making
- Revenue growth methods
Timeline
Customer Account Executive 2
Xfinity
07.2010 - 06.2025
Direct Support Professional
Association For Individual Development
03.2005 - 07.2010
Master of Arts - Education
University of Arizona Global Campus
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
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