Summary
Overview
Work History
Education
Skills
Timeline
Generic

TaShayah Freeman

Hickman

Summary

Dynamic and detail-oriented Medical Secretary with extensive experience at ARcare, excelling in patient scheduling and maintaining HIPAA compliance. Proven ability to enhance customer service through professional telephone etiquette and effective communication. Skilled in clinical support and committed to fostering a positive environment for both patients and staff.

Overview

8
8
years of professional experience

Work History

Medical Secretary

ARcare
07.2023 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.

Pharmacy Technician

Great River Pharmacy
05.2022 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

CNA

MSHN
01.2022 - 03.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Cashier

Arbys
01.2018 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Fulton County
Hickman

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Telephone customer support
  • Patient check-in
  • Professional telephone etiquette
  • Insurance verification
  • HIPAA
  • Phone reception

Timeline

Medical Secretary

ARcare
07.2023 - Current

Pharmacy Technician

Great River Pharmacy
05.2022 - 07.2023

CNA

MSHN
01.2022 - 03.2022

Cashier

Arbys
01.2018 - 01.2021

High School Diploma -

Fulton County

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