Tashaye Higgerson
Springfield,IL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
13
13
years of professional experience
Work History
Receptionist
Impact Life Blood Center
01.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Confirmed appointments, communicated with clients and updated client records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Teaching Assistant
Kimmy Cares Childcare Center
07.2016 - 09.2018
- Offered top-notch care to 6+ children at once, ranging in age from 6 weeks to 5 years old.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Managed safety and security of all children under care.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Sales Associate/Cashier
Victoria's Secret
11.2017 - 08.2018
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Acquired 5 new customers, generating 12% of team revenue
Cashier
Burger King
01.2016 - 08.2018
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Efficiently processed new orders, completing 30+ daily transactions with remarkable accuracy.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Cashier
McDonald's
05.2012 - 08.2016
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
Associate Degree in Communication And Arts - Communications
Lincoln Land Community College
Springfield, IL12.2022
Skills
- Microsoft Excel
- Telephone Skills
- Computer Proficiency
- Customer Relations
- Mail Handling
- Money handling
- Work Area Maintenance
- Customer Service
- Scheduling and calendar management
- Microsoft Office
- Works great with others
- Time management
- Communication
Timeline
Receptionist
Impact Life Blood Center
01.2021 - Current
Sales Associate/Cashier
Victoria's Secret
11.2017 - 08.2018
Teaching Assistant
Kimmy Cares Childcare Center
07.2016 - 09.2018
Cashier
Burger King
01.2016 - 08.2018
Cashier
McDonald's
05.2012 - 08.2016
Associate Degree in Communication And Arts - Communications
Lincoln Land Community College
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