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Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction.

6+ years experience in Administration, Management, Customer service and Teaching. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated to exceeding service goals through effective communication skills and abilities.

Dynamic and results-driven professional with extensive experience in customer service and account management, notably at Blue Cross Blue Shield of South Carolina. Excelled in enhancing customer satisfaction and efficiency through expert problem-solving and effective communication. Proficient in CRM software and maintaining professionalism under pressure. Demonstrated ability to improve first call resolution rates and foster team productivity.
Offering positive and adaptable approach, well-suited for fast-paced customer service environments, and eager to learn and grow within industry. Brings foundational understanding of customer interactions and ability to quickly acquire product knowledge and technical skills. Ready to use and develop problem-solving and communication skills in CSR role.
Outgoing and adaptable, with excellent communication and problem-solving skills, capable of delivering high-quality customer service. Possesses solid understanding of customer relations and conflict resolution, with technical proficiency in CRM software and data entry. Ready to enhance customer satisfaction and contribute to team success.

Dynamic IT security support Analyst with a proven track record at Avvic, enhancing organizational satisfaction through expert complaint resolution, efficient CRM software use and Technical troubleshooting. Achieved a notable increase in first call resolution rates, demonstrating exceptional problem-solving skills and the ability to build strong customer relationships. Excelled in a high-volume environment by leveraging technical support expertise and interpersonal skills for superior service delivery.

Business-minded individual skilled in customer service and account management, promoting exemplary attention to detail. Focused and enthusiastic and experienced in handling situations with relative ease. Looking to join an exciting organization. Personable, friendly and solution-oriented client liason with over 12 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Tashayla ROBERTS

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Contact Center Representative

Patient Access Representative

Customer Service Representative

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High School Diploma -

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Contact Center Representative

Patient Access Representative

Customer Service Representative

High School Diploma -

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