Ta'Shayla Sanders
Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Financial Clearance Analyst
Baptist South Medical Center
Montgomery, AL
06.2022 - Current
- Answered incoming calls, scheduled patient appointments and confirmed existing appointments.
- Maintained current knowledge of all relevant policies and procedures related to appointment scheduling.
- Assisted in resolving customer service issues in a timely manner.
- Entered data into the electronic medical records system accurately and efficiently.
- Verified patient insurance information prior to making an appointment.
- Resolved any conflicts that occurred during the scheduling process.
- Worked collaboratively with other departments to coordinate efficient workflow processes.
- Responded promptly and professionally to emails from patients and other stakeholders.
- Developed strategies for improving efficiency within the appointment scheduling process.
- Instructed patients regarding how to prepare for appointments.
- Informed patients regarding needed medical tests and procedures.
Patient Registration Specialist
Baptist Medical Center South
Montgomery, AL
08.2020 - 06.2022
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Prepared documents for scanning into the electronic health record system as necessary.
- Entered data into the computerized registration system to update patient demographics records.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
Medical Receptionist
Tampa Family Health Centers
08.2019 - 01.2020
- Coordinated the daily administration of doctors, staff, visitors and patients at the healthcare facility
- Scheduled appointments, answered patient inquiries, and handled patient emergencies
- Maintained confidentiality of medical, personal, and financial information in order to protect patients' rights.
Customer Service Associate
Walgreens
04.2018 - 05.2019
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
Intern
ALABAMA ALLERGY AND ASTHMA CENTER
08.2018 - 12.2018
- Developed specific knowledge of the healthcare industry/practice
- Assisted the administrator with research regarding the different types of allergy medicine prices
- Worked closely with the call center employees by grouping patients together to receive calls and text for an appointment
- Attended meetings that my preceptor believed would benefit me
- Created various committees to help employees have a better work environment.
Customer Service Associate
JC Penney
07.2017 - 09.2017
- Provided high quality customer service to optimize customer purchasing and satisfaction
- Monitored merchandise on sales floor and in display area
- Handled purchases and returns with cash, credit cards and gift cards.
Customer Service Rep
Domino's Pizza
03.2017 - 07.2017
- Greeted customers, answered phones, provided outstanding customer service
- Including greeting customers and taking orders with a smile
- Operated the cash register and collected payment from customers.
Customer Service Associate
Party City
10.2016 - 03.2017
- Maintained high levels of customer interaction and various merchandising functions
- Assisted shoppers by locating items
- Answered customer inquiries regarding Party City goods and services
- Used selling techniques to recommend products, and arrange merchandise on store shelves.
Education
Bachelor of Science - Health Care Management
University of Alabama At Birmingham
12.2018
Associate in Science (AS) - Science
Wallace Community College
05.2015
Skills
- Patient Scheduling
- Insurance Verification
- EMR Systems
- HIPAA Compliance
- Medical Terminology
- Time management
- Data Entry
- Strong Organization
- Strong interpersonal skills
- Attention to Detail
- Task Prioritization
- Self Motivation
- Reliability
- Adaptability and Flexibility
- Problem-Solving
- Multitasking
- Teamwork and Collaboration
Coursework
- Healthcare Reimbursement Methods
- Human Resources Management in Health Care Organizations
- Operation Management in Healthcare Organizations
Timeline
Financial Clearance Analyst
Baptist South Medical Center
06.2022 - Current
Patient Registration Specialist
Baptist Medical Center South
08.2020 - 06.2022
Medical Receptionist
Tampa Family Health Centers
08.2019 - 01.2020
Intern
ALABAMA ALLERGY AND ASTHMA CENTER
08.2018 - 12.2018
Customer Service Associate
Walgreens
04.2018 - 05.2019
Customer Service Associate
JC Penney
07.2017 - 09.2017
Customer Service Rep
Domino's Pizza
03.2017 - 07.2017
Customer Service Associate
Party City
10.2016 - 03.2017
Bachelor of Science - Health Care Management
University of Alabama At Birmingham
Associate in Science (AS) - Science
Wallace Community College