Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
St Louis Childrens Hospital
10.2023 - Current
Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN
Ensured that all medical equipment was properly maintained and sterilized
Maintained accurate records of patient care, condition, progress, and concerns
Prepared patient chart for admission and compiled appropriate paperwork
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments, and therapies
Provided emotional support for patients and families during difficult times
Answered call lights promptly and responded appropriately to requests from patients, families, staff members
Organized supplies in order to maintain adequate stock levels throughout shift.
Patient Care Advocate
Cigna
11.2021 - 10.2023
Assisted with scheduling appointments or tests as needed by the patient's physician or specialist
Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations
Provided education about healthcare services available through public programs such as Medicaid and Medicare
Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to treatment initiation
Handled customer inquiries regarding insurance policy coverage details and payment status updates
Maintained accurate records on all prior authorizations requested, received, and denied
Answered customer inquiries and provided accurate information regarding products and services.
Direct Support Professional
Emmaus
02.2017 - 09.2019
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors
Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities
Accompanied individuals on outings to promote independence and integration into the community
Used approved crisis intervention techniques in emergency situations
Advocated for disabled individuals to foster communication and self-expression and achieve goals
Provided transportation for clients to medical appointments and various errands
Documented current patient information to update vital signs, behaviors, and eating habits.