Tashceona Lyles
Decatur,GA
Summary
Charming customer-focused and professional. I deliver an experience that allows VIP customers to feel pampered and indulgent. My charisma allows me to easily resolve customer concerns that will increase customer service satisfaction. I have ten plus years of customer service experience and hospitality. My strong suits are my dependability and ability to connect with people, and my passion is to be successful within all environments. I am confident that my skill sets and experience will be an asset to your organization.
Overview
14
14
years of professional experience
Work History
Fit Model
Windsor
Los Angeles, CA
12.2017 - Current
- Responsible for trying on clothes, get measurements taken, and taking pictures.
Customer Service
Accesa Labs
Los Angeles, CA
11.2017 - 05.2021
- Maintained a positive, empathetic and professional attitude toward customers at all times
- Responded promptly to customer inquiries
- Processed orders, forms, applications, and requests
- Acknowledged and resolved customer complaints
- Developed and maintained exceptional customer service standards.
BDC Representative
Infiniti of Beverly Hills
Beverly Hills, CA
01.2016 - 08.2017
- Placed outbound calls to previously sold customers for customer satisfaction survey
- Averaged 100 phone calls and 75 emails per day
- Placed calls to Pre Owned Leads to maximize appointments for the Pre Owned Sales Department
- Assisted Consumer Retention in outbound calls utilizing Equity Data Mining tools.
- Maintained up-to-date knowledge of new products, services, accessories and pricing strategies.
Sales Associate/Internet Sales Manager
Nalley Infiniti
Marietta, GA
04.2015 - 01.2016
- Sold 15 - 18 cars per month
- Responsible for working all leads, following up, and updating in CRM database
- Prepared documentation for all deals, including finance and MVR paperwork
- Maintained a closing ratio of 35-40% of all deals and maintained an average of 98.3% on CSI scores
- Shopped dealership competition to competitively price Internet Pricing for inquiring customer
- Implemented email response process for all internet customers
- Managed responses for other team member to meet store objective for internet sales.
- Created promotional campaigns to drive additional traffic into the dealership.
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
Business Development Representative
Acura Carland
Duluth, GA
03.2014 - 04.2015
- Assisted the Business Development Director in day-to-day operations
- Averaged 230 phone calls and 115 emails per day
- Averaged 35 Sales per month with over 200 set appointments and 100 appointment showed per month
- Achieved the highest bonus set for 6 months consecutively.
Sales Associate
Polo Ralph Lauren
Vacaville, CA
05.2010 - 03.2014
- Maximized personal sales at all opportunities and provided a friendly and welcoming environment
- Communicated effectively with customers to determine sales needs
- Demonstrated ways to increase personal and store productivity
- Ensures ease of customer shopping experience through visual presentation and overall store maintenance
- Actively participated in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, folding, and floor changeovers.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
Associate - Medical Assisting/Phlebotomist
MTI College
Sacramento, CASkills
- CSR
- Customer Service
- Customer Care
- Time Management
- Front Desk
- Microsoft Office
- Team Management
- Sales Management
- CRM Software
- Business Development
- Cold Calling
- Dealership experience
- Business Intelligence
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Data Entry
- Microsoft Outlook
- Business development understanding
Additional Information
Proven successful team player with a high proficiency for sales. I have a strong aptitude with Microsoft Office, Dealer Socket, ADP, Higher Gear, Reynolds & Reynolds as well as overall proficiency with accounting and POS software. Proven successful in Project Management with a huge appetite to achieve more.
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Customer Services/Marketing/Hospitality Extraordinaire
Timeline
Fit Model
Windsor
12.2017 - Current
Customer Service
Accesa Labs
11.2017 - 05.2021
BDC Representative
Infiniti of Beverly Hills
01.2016 - 08.2017
Sales Associate/Internet Sales Manager
Nalley Infiniti
04.2015 - 01.2016
Business Development Representative
Acura Carland
03.2014 - 04.2015
Sales Associate
Polo Ralph Lauren
05.2010 - 03.2014
Associate - Medical Assisting/Phlebotomist
MTI College
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