Organized and dependable finance professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Mortgage Originator/Broker
Go Prime Mortgage
11.2020 - Current
Developed tailored marketing strategies targeting specific audiences leading growth in clientele.
Increased mortgage loan production by developing and maintaining strong relationships with realtors, builders, and clients.
Managed a diverse pipeline of loans while adhering to strict deadlines and regulatory requirements.
Provided exceptional customer service by promptly addressing inquiries and resolving issues related to loan applications or documentation.
Maintained thorough knowledge of lending programs, industry standards, and guidelines to effectively advise clients.
Regional Administrative Assistant
Air Methods Corporation
04.2014 - 08.2018
Served as a liaison between departments, facilitating clear communication channels to improve collaboration on projects.
Maintained accurate records of departmental budgets, assisting with financial reporting and expense tracking.
Managed employee performance evaluations process, providing timely feedback to support career development plans for staff members.
Researched industry trends and market data to provide valuable insights for strategic decision-making processes within the organization.
Coordinated travel arrangements for regional management team, reducing expenses and improving itinerary planning.
Organized large-scale meetings and conferences for various stakeholders, improving networking opportunities within the company''s region.
Regional Support Specialist
RBC/PNC Bank
12.2009 - 04.2014
Conducted thorough root cause analyses for recurring issues to identify patterns and recommend preventive measures to reduce downtime.
Increased regional productivity through proactive monitoring of network performance metrics and prompt resolution of identified issues.
Maintained detailed records of all client interactions, ensuring accurate documentation for future reference and analysis.
Developed comprehensive training materials to educate both internal team members and external clients on product features, usage, and best practices.
Mentored junior team members, providing guidance on technical issues as well as professional development opportunities.
Delivered exceptional customer service by addressing and resolving technical issues promptly and professionally.
Served as an escalation point for high-priority issues, leveraging extensive technical expertise to resolve complex problems efficiently and effectively.
911 Telecommunicator
Moore County Emergency Services
04.1998 - 08.2006
Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
Education
Bachelor of Science - Business Administration And Management-Finance
East Carolina University
Greenville, NC
12.2009
Skills
Document analysis
Relationship selling
Marketing expertise
Negotiation Tactics
Financial Analysis
Attention to Detail
Complex negotiations
Team Leadership and Coordination
Research and analysis
Project Management
Affiliations
MIRA Foundation- Board Member
Foxfire Planning and Zoning Board - Board Chair
Timeline
Mortgage Originator/Broker
Go Prime Mortgage
11.2020 - Current
Regional Administrative Assistant
Air Methods Corporation
04.2014 - 08.2018
Regional Support Specialist
RBC/PNC Bank
12.2009 - 04.2014
911 Telecommunicator
Moore County Emergency Services
04.1998 - 08.2006
Bachelor of Science - Business Administration And Management-Finance