Tashea Bullock

Application and Technical Owner for the following Systems that Integrates with Epic modules Cadence, Prelude, Clinc Doc, MyChart, Cupid and Radiant

Ancillary Apps : Obix Prenatal Data System, Muse Cardiology IS, VmaxTM Sentry Suite PFT System and Vocera Clinical Communication and Wokflow App, Airstrip Mobility, Legrand

Middle Wear Infusion Controller, Philips Monitoring and Telemetry, Timeless Medical Women and Infants. VOYCE, Martti Remote Interpretation application and MyWall Patient

Entertainment Solution.

● Participated in 3 Hospital Epic Go-Lives and over 100 System Go-Live and Upgrade Projects

● Participated in expanding MyWall from 3 locations to 20

● Provide helpdesk support to end user of proprietary software.

● Manage users tickets using Ivanti and follow up with customers via phone, e-mail and webex.

● Create help desk documentation with step by step instructions on problem resolving techniques.

● Boost customer experience by delivering superior customer service and issue resolution.

● Report status of work including assigned task, issues, and risks to Manager on a daily basis.

● Conducted requirements gathering sessions with clinical and administrative stakeholders to understand and align their departmental needs accordingly.

● Research and recommend process improvements designed to mitigate operational and financial risk.

● Collaborated with project teams to develop and execute implementation plans, ensuring smooth go-lives and minimal disruption to daily operations.

● Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels, and understanding.

Analyze requirements and develop the Quality Monitoring, Performance Management, Reporting and Workflow Optimization technologies with CPSI ClientWare and Passport eCare Next software packages to improve operation processes for the Patient Access Department. Manage the operations of the Provider/Member/Web service support units. Takes actions needed to ensure customer satisfaction, cost control, and efficiency.

● Responsible for the preparation, development and deployment of daily reports and presentations regarding Key Performance Indicators and other key statistical data presented to

management for quality monitoring, performance management, and workforce planning.

● Analyze trends in registration errors, payment denials, scheduling, call volume, service delivery, and attendance to provide recommendations for performance improvement, process refinement, and caller satisfaction.

● Greet patients and visitors both in person and over the phone in a prompt, courteous, and respectful manner.

● Obtain, confirm, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

● Manage patient check-in, accounting for location and arrival/processing times to ensure prompt service within departmental guidelines.

● Verify insurance and confirm insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility for all inpatient and outpatient services.

● Maintain appropriate records, files, and accurate documentation in the EMR and PACS system.

● Ensure the confidentiality of all patients applications, records and information received written, oral, graphic, or other tangible form.

● Monitor reviews and resolves patient account issues on assigned reports.

● Diagnose and resolve eligibility issues regarding configurations/setup, product functionality/integration, and defects/enhancements for all patient access staff via

telephone and Internet.

● Develop training material and train staff on proper registration practices to insure appropriate communication and documentation is completed in order to support application quality programs and application development.

● Crossed trained in frontdesk operations for ED, Radiology, Breast Center, Switchboard, Laboratory, Admitting and Scheduling.

● Communicate in an effective and professional manner with Physicians, ancillary departments, nursing staff, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers).