Summary
Overview
Work History
Education
Skills
Timeline
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Tashea Griffin

Cypress,TX

Summary

Results-driven professional with an educational background in Business and extensive customer service experience, seeking to leverage leadership and operational skills in the Food and Beverage industry. Committed to enhancing customer experiences, improving team performance, and achieving business objectives through efficient operations and strategic initiatives.

Overview

10
10
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
08.2019 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Provide safe and efficient transportation services, completion an average of 25-30 rides per day and maintain a customer rating of 4.8 out of 5.
  • Provide safe, efficient, and customer-focused rideshare services to a diverse range of passengers.
  • Manage trip logistics, ensuring timely arrivals and maintaining high ratings from passengers.
  • Offer a positive experience, building rapport with customers to encourage repeat business.

Exceptional Healthcare

Certified Nursing Assist
08.2019 - 11.2023
  • Provided comprehensive administrative support, overseeing patient activity schedules, compiling reports, and managing documentation.
  • Assisted with the implementation of new software systems, improving overall productivity within the department.
  • Showcased proficiency in using company-specific software tools for efficient tracking and resolution of account exceptions.
  • Built strong relationships with patients’ families to ensure effective communication and exceptional care delivery.

Beverage Server

L’Auberge Casino Resort
02.2015 - 08.2019
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Delivered high-quality beverage service to customers on the casino floor, ensuring guest satisfaction.
  • Implemented sales strategies to promote beverages and generate revenue.
  • Assisted in customer loyalty programs and special events for high-limit players.
  • Promote slot tournaments and beverage specials upselling strategies, contributing to a 15% increase in sales revenue on casino floor.

Customer Service Representative

Golden Nugget Casino Resort
12.2014 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Business Management

McNeese State University
Lake Charles, LA
12-2024

Associate of Science - Business Administration

Sowela Technical Community College
Lake Charles, LA
12-2021

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Critical thinking
  • Data entry
  • Strong communication skills
  • Efficient multitasking

Timeline

Rideshare Driver

Uber And Lyft
08.2019 - Current

Exceptional Healthcare

Certified Nursing Assist
08.2019 - 11.2023

Beverage Server

L’Auberge Casino Resort
02.2015 - 08.2019

Customer Service Representative

Golden Nugget Casino Resort
12.2014 - 10.2015

Bachelor of Science - Business Management

McNeese State University

Associate of Science - Business Administration

Sowela Technical Community College

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Tashea Griffin