Tasheca Brown
Indianapolis,IN
Summary
Environmental Services Operations Manager with expertise in developing key performance indicators and fostering customer relationships. Demonstrated success in optimizing operational procedures and training staff, resulting in enhanced efficiency and employee loyalty. Skilled in strategic planning and process improvement, ensuring high-quality service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Environmental Services Operations Manager
Aramark-Community Health Network
Indianapolis, IN
10.2023 - Current
- Developed key performance indicators to measure effectiveness of operational processes.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delegated work to staff, setting priorities and goals.
- Measured and reviewed performance via KPIs and metrics.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed and implemented operational procedures to ensure quality standards are met.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Environmental Services Supervisor
ABM Industries- Community Heart & Vascular
Indianapolis, IN
01.2022 - 09.2023
- Reviewed employee performance and devised improvement plan to achieve goals.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Trained team members in proper cleaning and sanitizing procedures.
Environmental Services Supervisor
ABM Industries-Community Health Network/
Indianapolis, IN
03.2021 - 01.2022
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Resolved any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored inventory levels of supplies used by environmental services personnel and ordered additional items as needed.
- Managed team of employees, daily progress reports and overall project planning.
- Evaluated current processes within the department and recommended improvements where necessary.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
- Analyzed data to identify areas for improvement in operational efficiency.
- Trained team members in proper cleaning and sanitizing procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Some College (No Degree) - Human Services
Post University
Waterbury, CTSkills
- Key performance indicators
- Operational procedures
- Inventory management
- Staff training
- Customer relationship management
- Strategic planning
- Process improvement
Timeline
Environmental Services Operations Manager
Aramark-Community Health Network
10.2023 - Current
Environmental Services Supervisor
ABM Industries- Community Heart & Vascular
01.2022 - 09.2023
Environmental Services Supervisor
ABM Industries-Community Health Network/
03.2021 - 01.2022
Some College (No Degree) - Human Services
Post University
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