Tasheem McFarlane
Port Saint Lucie,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
8
8
years of professional experience
Work History
Lube Tech
Valvoline Express Care
02.2023 - 03.2024
- Assist customers in selecting appropriate motor oils and lubricants based on their vehicle specifications and usage requirements
- Perform tire rotations and balance tires to ensure even tread wear and improve vehicle handling and safety
- Conduct standard maintenance activities on vehicles, such as replacing air filters, fuel filters, and cabin filters, to ensure optimal vehicle performance and customer satisfaction.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Retail Sales Associate Cashier
Rebel Convenience Stores
09.2022 - 02.2023
- Provided excellent customer service to ensure a positive and enjoyable shopping experience for all customers
- Accurately count and handle cash transactions to ensure register balance at the end of each shift
- Developed strong rapport with customers and created positive impression of business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
- Prioritized helping customers over completing other routine tasks in store.
Answering Service Operator
Answering Service Care
06.2022 - 08.2022
- Maintain a high level of confidentiality when handling sensitive client information
- Maintain a high level of accuracy and attention to detail when taking messages for clients to ensure that important information is captured correctly and communicated effectively.
- Completed data entry tasks with accuracy and efficiency.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Relayed and transcribed written and verbal messages to personnel.
Roadside Assistance Agent
Agero, Inc.
06.2021 - 06.2022
- Coordinate with towing companies to ensure a timely and efficient response to roadside assistance requests
- Promoted company services through excellent customer interactions, leading to referrals and repeat business opportunities.
- Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
Call Center Representative
Teleperformance USA
12.2017 - 12.2020
- Cultivate and maintain positive relationships with senior citizens by providing exceptional customer service and addressing their concerns or questions promptly and effectively
- Used to CRM system to coordinating transportation for senior citizens to medical appointments
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Educate senior citizens about the benefits and features of different health insurance plans to help them make informed decisions and choose the best plan for their needs
- Provide personalized recommendations and assistance to senior citizens based on their unique health needs and concerns, ensuring they have the necessary support and resources for maintaining a healthy lifestyle
- Handle sensitive medical information with confidentiality and ensure HIPAA compliance
- Collaborate with healthcare professionals to provide accurate and up-to-date information to senior citizens regarding their medication, treatments, and any potential side effects.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Shift Leader
Moe's Southwest Grill
09.2016 - 11.2017
- Ensure compliance with food safety and sanitation regulations
- Supervise and train new employees to ensure they understand and follow company policies and procedures
- Monitor employee performance and provide feedback for improvement
- Manage customer complaints and provide solutions to ensure customer satisfaction
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Technical Support Representative
Kelly Services - Kelly Connect
01.2021 - 06.2021
- Assisted with resolving username and password difficulties
- Troubleshooting email, Wi-Fi connectivity, and web browser issues
- Made sure the proper hardware and software configuration and set up
- Provide excellent customer service and ensure customer satisfaction by resolving technical issues in a timely and efficient manner
- Stay up-to-date with the latest technology trends and developments in order to provide accurate and effective technical support
- Collaborate with cross-functional teams to develop and implement innovative technical solutions to improve customer experience and optimize technical support processes.
Education
High School Diploma -
Urban Assembly School for Law and Justice
Brooklyn, NYSkills
- Customer service and Communication
- Problem-Solving and Critical Thinking Skills
- Cash Handling and Multitasking ability
- Dependable and Responsible
- Work Ethic and Integrity
- Patience and Empathy
- HIPAA Compliance and Telephone Etiquette
- Appointment Scheduling and Epic system trained
- Organizational Skills and Data Entry
- Listening Skills and Time Management
Timeline
Lube Tech
Valvoline Express Care
02.2023 - 03.2024
Retail Sales Associate Cashier
Rebel Convenience Stores
09.2022 - 02.2023
Answering Service Operator
Answering Service Care
06.2022 - 08.2022
Roadside Assistance Agent
Agero, Inc.
06.2021 - 06.2022
Technical Support Representative
Kelly Services - Kelly Connect
01.2021 - 06.2021
Call Center Representative
Teleperformance USA
12.2017 - 12.2020
Shift Leader
Moe's Southwest Grill
09.2016 - 11.2017
High School Diploma -
Urban Assembly School for Law and Justice
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