Tasheema Sappe
Bronx,NY
Summary
Over 10 years in customer service experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Remote)
Elevance Health
10.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Processed claims
Delivery Driver
UPS
08.2022 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
Warehouse Associate
Amazon
03.2020 - 08.2022
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
CCA
USPS
03.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered mail and parcels on a daily in a timely manner
Virtual Customer Service Representative
Amazon
01.2015 - 06.2017
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
- Handled high volume of inbound calls,emails and chats, prioritizing tasks effectively to maintain exceptional customer service standards.
Customer Service Representative
Car Mart of Macon
02.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Robert L. Osborne High School
Marietta, GA05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative (Remote)
Elevance Health
10.2023 - 07.2024
Delivery Driver
UPS
08.2022 - 10.2023
Warehouse Associate
Amazon
03.2020 - 08.2022
CCA
USPS
03.2017 - 03.2020
Virtual Customer Service Representative
Amazon
01.2015 - 06.2017
Customer Service Representative
Car Mart of Macon
02.2013 - 01.2015
High School Diploma -
Robert L. Osborne High School
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