TaSheena Boone
Phoenix,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Associated Asset Management
09.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provides direct support to assigned Community Managers in order to meet community standards.
- Addresses customer service to homeowners via phone and email.
- Provides support to community managers which includes answering phones/ returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
- Maintains an effective process for tracking architectural submittals
- Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD metting packets.
- Ensures necessary information is organized and accessible to community managers on the day of BOD meetings.
- Works with vendors to provide direction and collect bids per the mangers.
- Designs brochures, pamphlets, handout, etc. for communities.
- Maintains strict adherence to community and company deadlines.
- Provides relief to front receptionist.
- Perform other related duties as directed.
Receptionist
Shea Post Acute Rehabilitation Center
01.2023 - 09.2023
- Opening and closing the building
- Warmly welcome and direct visitors in a cheerful and professional manner
- Answer and forward phone calls
- Process incoming and outgoing mail
- Assist team members and patients
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Uploading papers for patients on their profile and cash receipts
- Handling patients' money and controlling their spending limits
- Filling out residents' trust sheets for the end of balance
- Relaying messages to management for themselves and residents
- Keeping the front lobby clean.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
HR Assistant (On call position - temporary)
Chamberlin + Associates Real Estate Management
01.2022 - 01.2023
- Helped review resumes for the company
- Organized their meetings for interviews
- Posted job brochures on social media
- Called applicants to schedule interviews
- Sent out emails to confirm interviews with management.
Team Lead (Supervisor)
Walmart
01.2020 - 01.2022
- Three years of customer service experience as cashier, backup front end team lead and customer service area
- Monitored employee productivity and provided constructive feedback and coaching
- Checked store displays to maintain the correct amount of merchandise
- Evaluated performance of team members and suggested methods to improve individual productivity
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sale areas well-stocked, organized, and current
- Stocked shelf supplies and organized displays to focus customer attention on specific items
- Maintained visually appealing and effective displays for the entire store to drive sustained revenue and move target products
- Stayed up to date on store promotions, payment policies, and security practices.
Summer Internship
Kit-Cat Clocks
01.2021 - 01.2021
- Wrote and uploaded quality posts for clients' various social media pages improving overall traffic
- Worked with internal partners to refresh page content
- Responded promptly to comments and questions from corporate twitter and Facebook pages
- Kept in touch with the CEO of the company for updates on the social media
- Communicated clearly and concisely both orally and in writing.
Education
Bachelor of Science in Business Management -
Grand Canyon University
Phoenix, AZSkills
- Management Skills
- Customer and client relations
- Computer Skills
- Data Entry
- Office Administration
- Appointment Scheduling
- Business Administration
- Accounting Support
Timeline
Administrative Assistant
Associated Asset Management
09.2023 - Current
Receptionist
Shea Post Acute Rehabilitation Center
01.2023 - 09.2023
HR Assistant (On call position - temporary)
Chamberlin + Associates Real Estate Management
01.2022 - 01.2023
Summer Internship
Kit-Cat Clocks
01.2021 - 01.2021
Team Lead (Supervisor)
Walmart
01.2020 - 01.2022
Bachelor of Science in Business Management -
Grand Canyon University
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