Tasheena Majors
Newark,NJ
Summary
An experienced professional, highly qualified Customer Service Representative with over 20+ years of experience. Extensive knowledge in customer satisfaction with proven ability to establish rapport with clients and exceed company expectations. Reliable and driven with strong time management and prioritization skills.
Overview
20
20
years of professional experience
Work History
Freight Dispatcher/Customer Operation Lead
Mursier Brothers Trucking
Greensboro, NC
04.2021 - Present
- Plan, assign and direct fleet drivers to promote successful deliveries and excellent customer service.
- Create schedules and dispatch drivers to various sites throughout the US.
- Effectively resolve complaints by working closely with customers.
- Respond and resolve customer messages in regards to delivery issues via email and telephone communication.
- Maintain vehicle logs, records of cargo and billing statements in accordance with regulations
- Supervise employees to ensure that cargo shipments are transported accurately to and from specified locations while adhering to safety standards.
- Confer with customers to address questions, problems or requests.
Senior Correction Officer
NJ State Corrections
Newark, NJ
09.2006 - 12.2020
- Operations and management of prison facility
- Ensure the custody, safety and care of criminal offenders confined in State correctional facilities
- Assist in the rehabilitative efforts for those incarcerated individuals returning to the community.
Customer Service Representative
IncentOne
Lyndhurst, NJ
12.2005 - 08.2006
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Explained benefits, features and recommendations to maximize client retention.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Customer Service Representative
Lab Corp
Raritan, NJ
01.2004 - 12.2005
- Liaison between LabCorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Work in multiple databases to research complex issues and questions perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Customer Service Representative
Verizon
Morristown, NJ
12.2000 - 12.2003
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Malcolm X Shabazz High School
Newark, NJSkills
- Firearms Training
- Disciplinary Actions
- Conflict Management
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Inbound and Outbound Calling
Timeline
Freight Dispatcher/Customer Operation Lead
Mursier Brothers Trucking
04.2021 - Present
Senior Correction Officer
NJ State Corrections
09.2006 - 12.2020
Customer Service Representative
IncentOne
12.2005 - 08.2006
Customer Service Representative
Lab Corp
01.2004 - 12.2005
Customer Service Representative
Verizon
12.2000 - 12.2003
Malcolm X Shabazz High School