Tasheena Thomas
Orlando,FL
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in high-pressure environments. Proven ability in employee training and critical thinking, ensuring efficient mail processing and exceptional customer service.
Skilled in Microsoft Office and adept at maintaining patient confidentiality, fostering positive interactions in healthcare settings. Professional in medical field with proven track record in delivering exceptional customer service in healthcare settings. Adept at handling patient inquiries and ensuring efficient workflow. Known for team collaboration and adaptability in dynamic environments, ensuring high-quality service and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
05.2020 - 03.2024
- Sorted, prepared, and processed large volumes of mail for distribution.
- Trained and supported new hires, promoting smooth onboarding.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded and unloaded trucks efficiently, ensuring timely deliveries.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Receptionist
Brain and Spine Surgeons of NY
03.2018 - 04.2020
- Managed 100+ daily calls, scheduled appointments, and handled patient check-ins.
- Maintained patient records and documentation using EHR (Centricity).
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct secretaries.
- Kept reception area clean and neat to give visitors positive first impression.
Patient Rapid Response Agent
ENT and Allergy Associates
06.2016 - 02.2018
- Managed 200+ calls while assisting with scheduling appointments and patient inquiries.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Ensured patients' insurance eligibility and accuracy in EHR (Next Gen)
- Delivered responsive and empathetic support in a fast- paced environment.
Education
No Degree - Criminal Justice
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Pelham Preparatory Academy
Bronx, NY06-2012
Skills
- Microsoft Word, Excel, Outlook & Power Point
- Critical Thinking
- Time Management
- Reporting
- Medical Terminology
- Employee Training
- Verbal and Written Communication
- Insurance Knowledge
- Customer Service
- Medicare/Medicaid
- Professionalism and courtesy
- Patient confidentiality compliance
Timeline
Mail Handler
United States Postal Service, USPS
05.2020 - 03.2024
Receptionist
Brain and Spine Surgeons of NY
03.2018 - 04.2020
Patient Rapid Response Agent
ENT and Allergy Associates
06.2016 - 02.2018
No Degree - Criminal Justice
Southern New Hampshire University
High School Diploma -
Pelham Preparatory Academy
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