Tasheena Tisi
Flagstaff
Summary
Dynamic Healthcare worker with a proven track record at Northern Arizona Ears, Nose, & Throat, enhancing patient experiences through efficient referral management and strong insurance verification skills. Known for attention to detail and reliability, I successfully implemented an electronic referral system, improving tracking efficiency and fostering robust relationships with healthcare providers.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Patient Referral Coordinator/Front Desk Receptionist
Northern Arizona Ears, Nose, & Throat
04.2021 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless outgoing patient referrals.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Worked with patients to schedule tests and procedures.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Patient Service Coodinator
Children's Health Center
05.2018 - 07.2020
- Served as a primary point of contact for patients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of patient requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between patients, providers and case managers.
- Ensured timely processing of incoming referrals for new patients.
- Obtained vitals on patients during clinic days, that included height, weight, and blood pressure readings.
Patient Care Technician
Flagstaff Medical Center
02.2012 - 05.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
Certificate of Technical Studies - Information Technology
05-2027
- Certificate of Technical Support
Skills
- Scheduling appointments
- Insurance verification
- Medical terminology
- Data entry proficiency
- Attention to detail
- Multitasking
- HIPAA compliance
- Reliability
- Patient care
- Proficient in Microsoft Word & Microsoft Excel
- Punctual and hardworking
Timeline
Patient Referral Coordinator/Front Desk Receptionist - Northern Arizona Ears, Nose, & Throat
04.2021 - Current
Patient Service Coodinator - Children's Health Center
05.2018 - 07.2020
Patient Care Technician - Flagstaff Medical Center
02.2012 - 05.2018
Coursera - Certificate of Technical Studies, Information Technology
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