Tasheika Bush
Tallahassee,FL
Summary
Responsible Revenue Specialist with familiarity with Child Support, regulations, procedures and process. Outstanding investigative/critical thinking skills to analyze and verify case information. Hardworking and passionate job seeker with strong organizational skills eager to progress in my professional career. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Revenue Specialist III
State Of Florida Department Of Revenue
04.2015 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls/chats with minimal wait/hold times.
- Gathered information needed and analyzed the case, to determine how to best assist the customer.
- Updated critical account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacted with other states customers and employers to assist with concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained team members.
- Used critical thinking to asses cases.
Assitant Manager
Wal- Mart
09.2007 - 07.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
James Rickards High School
Tallahassee, FL06.2002
Skills
- Interpersonal Communication Skills
- Researching Abilities
- Investigative Techniques Knowledge
- Account Monitoring
- Data Collection
- Complaint Resolution
- Quality Assurance Controls
- Staff Training
- Customer Service
- Critical thinking
Timeline
Revenue Specialist III
State Of Florida Department Of Revenue
04.2015 - Current
Assitant Manager
Wal- Mart
09.2007 - 07.2014
High School Diploma -
James Rickards High School
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