Tasheki Hall
Orlando,Florida
Summary
Skilled professional with extensive experience in customer service, sales, cash handling, and fostering positive client experiences and efficiently managing operations. Ready to leverage strong organizational and interpersonal skills to contribute to the success of the team in the target role.
Overview
4
4
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility- Orlando Sanford International Airport
01.2026 - Current
- Facilitated rental agreements, ensuring compliance with company policies and local regulations.
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Collaborated with cross-functional teams to address service issues and improve overall customer experience.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Customer Service Representative- Escalations
IntouchCX
08.2025 - 01.2026
- Managed high-volume call center environment, maintaining composure under pressure while providing top-notch support services.
- Utilized advanced communication skills to manage and defuse escalated customer situations as a Tier 2 agent.
- Assist all customers through inbound calls, emails, and/or chats.
- Delivered comprehensive information to customers to enhance their understanding and satisfaction.
- Executed comprehensive troubleshooting for customer accounts, ensuring effective resolution of complex problems.
Bartender/Server
JWB Grill Margaritaville
05.2024 - 07.2025
- Collaborate with other restaurant servers and kitchen.
- Greet customers, maintain a friendly demeanor throughout their experience.
- Developed strong working relationships with customers and staff.
- Handle cash or credit card transactions with customers.
- Answer questions or make recommendations based on the menu provided.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
Medical Receptionist
Advent Health Medical Group
05.2023 - 07.2024
- Ensured compliance with organizational policies and procedures related to patient care.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
- Answering over 90+ phone calls daily in a promptly manner.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Provided excellent customer service to all patients, staff members, and visitors.
Guest Service Agent
Auro Hotel by Marriott
07.2022 - 01.2023
- Greeted and welcomed guests in a warm and friendly manner.
- Demonstrated strong communication skills while interacting with guests, co-workers, and supervisors.
- Collaborated closely with team members in order to provide superior service experiences for guests.
- Managed reservations using the hotel's computer system in an efficient manner.
- Provided concierge services such as restaurant recommendations, local attractions, ticket purchases.
- Assisted guests with luggage storage needs as well as transportation arrangements.
- Provided excellent customer service to guests by addressing inquiries and resolving complaints in a timely manner.
- Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures.
- Addressed customer complaints and provided timely solutions.
Education
Associate of Science - Hospitality and Tourism Management
Valencia College
Florida05-2027
High School Diploma -
Oak Ridge High
Orlando, FL05-2022
Skills
- Customer Service
- Verbal Communication
- Teamwork
- Flexibility
- Microsoft Office( word, powerpoint, excel, access)
- PMS system
- EPIC
- Sales
- POS systems
- Appointment scheduling
- Insurance verification
Timeline
Customer Experience Representative
Enterprise Mobility- Orlando Sanford International Airport
01.2026 - Current
Customer Service Representative- Escalations
IntouchCX
08.2025 - 01.2026
Bartender/Server
JWB Grill Margaritaville
05.2024 - 07.2025
Medical Receptionist
Advent Health Medical Group
05.2023 - 07.2024
Guest Service Agent
Auro Hotel by Marriott
07.2022 - 01.2023
Associate of Science - Hospitality and Tourism Management
Valencia College
High School Diploma -
Oak Ridge High