Tashekia Crain

• Monitor multiple phone lines, chat rooms and e-mails for any correspondences.
• Open bridge (conference) calls when there is a risk or potential risk involved.
• Research and connect the many different oncall departments for the appropriate personnel to handle the at hand risks.
• Create Incident / Problem tickets and Executive Notifications when deemed appropriate.
• Assist with Help Desk Operations when needed.
• Respond to incoming emails with any queries that all departments may have.
• Collaborated with IT teams to implement solutions that minimized system downtime and improved overall network stability.
• Served as an escalation point for complex or unresolved issues, applying expertise in problem-solving techniques to achieve successful outcomes.

• Follow the teacher's lesson plans and that ensures consistency and optimal learning, and that encourages students to learn and participate.
• Maintain a positive, safe and well maintained learning environment.
• Create a grade based lesson plan when necessary
• Supervise students in the classroom and in the hallways to ensure their safety.
• Assign homework as necessary, according to the teacher's lesson plans.
• Assist in the front office when needed by answering multiple phone lines, and check in school visitors.
• Also, check tardy students in, call students down for dismissal and answer any questions.

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• Facilitate with Healthcare providers for medical scheduling & updates of medical records.
• Assist, encourage, & promote independence within individuals who had developmental and/ or mental illnesses to ensure growth to a comfortable level of competency.
• Follow individual physical, mental, & behavioral care plans, where desired goals can be met.
• Used verbal redirection methods to correct inappropriate behavior.
• Administer prescription medication as a certified technician to maintain healthy medical practices.
• Chart/ document each aspect of the patient's life & any conditions, also report findings to doctors, nursing staff, & administration.

• Processed units that were required daily.
• Advanced knowledge of SF51 Bluetooth companion scanners.
• Data entry, with knowledge of numerous logical software systems, where documents are stored to eliminate errors and inaccuracies pertaining to products, merchandise & service request/ repair logs.

• Prepared invoices, document packages shipped/ Received & create weekly productivity reports to ensure maximum potential is met.
• Advanced administrative duties, including, but not limited to, scheduling staff meetings, filing, prepare documents using MS software programs & operating a multi-line switchboard.
• Orientate new Administration staff on protocols, OSHA regulations & safety guidelines.
• Managed filing system, entered data and completed other clerical tasks.

• Documented inventory by recording shipments, adjustments, losses, & removal of items.
• Maintained inventory by reporting items to be re-ordered; preparing item aging report; recording.
• Verifies entered customer account data by reviewing, correcting, deleting, or re-entering data; combining data from multiple systems when account information is incomplete; purging files to eliminate duplication of data.
• Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
• Completed all repair and maintenance activities promptly and to high quality standards.