Tashekia Johnson
Detroit,MI
Summary
Meticulous customer service representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes IT, Customer Service and Merchandising.
Overview
7
7
years of professional experience
Work History
Internet Analyst
Karmahub
Redmond, WA
05.2018 - 12.2018
- Verified data integrity and accuracy.
Administrative Assistant
Freelance
Detroit, MI
08.2014 - 05.2018
- Compiled information and documents from source data previously entered into the computer.
- Performed clerical tasks, including answering incoming phone calls, and sorting mail.
- Handled incoming and outgoing correspondence, including faxes, phone and email.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Prepared documents in Word and Excel.
- Checked accuracy and integrity of files and resolved errors.
- Entered and sorted data accurately after establishing data entry priorities and procedures.
- Used various methods of data collection to research and record data successfully.
Customer Service Representative
Nexus
01.2016 - 01.2016
- Directed calls to appropriate individuals and departments.
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
- Personally managed any unresolved customer issues.
Merchandiser
Match Converge
Allen Park, Michigan
01.2015 - 01.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks by size, style and color.
- Ensured products appeared at correct locations in correct quantities.
Greeter/Demonstrator
Tallgrass Talent
Dearborn, Michigan
01.2012 - 01.2015
- Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services.
- Provided product samples, coupons, informational brochures, and other incentives to persuade customers to purchase products.
- Kept areas neat while working and returned items to correct locations following demonstrations.
- Recorded and reported demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Set up and arranged displays or demonstration areas to attract the attention of prospective customers.
- Followed merchandising guidelines to present visually appealing displays.
Service Technician
Beaumont Hospital
Royal Oak, Michigan
12.2014 - 12.2014
- Un-boxed and labeled devices.
- Performed verification tests on equipment.
- Inspected equipment to diagnose operational issues.
- Performed basic machine set up.
Education
Associate of Applied Science - Network Systems Administration
DeVry University
Southfield, MI2014
Skills
- Data analysis
- Conflict resolution
- Self-motivated
- Clerical support
- Strong verbal communication
- Document scanning
- Product testing
- Extremely organized
- Interpersonal and written communication
- Skilled in [Microsoft office]
- MS Windows proficient
- Stock management
- Technical support
- Creative problem solver
- Administrative support
- Hardware installations
- Customer service
- Operating systems
- Hardware and software installation
- Backup procedures
- Computer proficient
- Critical thinking
- Interpersonal skills
- Customer-service oriented
- Creative imagination stimulation
- Time management
- Inventory management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Internet Analyst
Karmahub
05.2018 - 12.2018
Customer Service Representative
Nexus
01.2016 - 01.2016
Merchandiser
Match Converge
01.2015 - 01.2015
Service Technician
Beaumont Hospital
12.2014 - 12.2014
Administrative Assistant
Freelance
08.2014 - 05.2018
Greeter/Demonstrator
Tallgrass Talent
01.2012 - 01.2015
Associate of Applied Science - Network Systems Administration
DeVry University
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