Tashena Drayton

• Maintained payroll information by calculating, collecting and entering data.
• Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Checked accrued hours against listed hours for leave time.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Purchasing of supplies needed within facility

• Arranged rapid office equipment repair and maintenance with vendors.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Handled client correspondence and tracked records to foster office efficiency.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained staff directory and company policy handbook for human resources department.
• Coached new employees on administrative procedures, company policies and performance standards.
• Scheduled office meetings and client appointments for staff teams.
• Processed invoices and expenses to facilitate on-time payment.

• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
• Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.

• Planned and published schedules and directed staffing and resources to meet sales goals.

• Created culture of continuous improvements to inspire employees to take action to solve problems.

• Counted money in cash drawers and balanced drawer at beginning and end of shift.

• Adhered to cash handling policies and procedures.

• Processed cash register transactions, inputted product costs and give back change.

• Increased customer satisfaction ratings by providing prompt and accurate services.

• Asked customers questions to determine, verify and solve common problems.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked flexible schedule and extra shifts to meet business needs.
• Checked identification for proof-of-age for alcohol and tobacco sales.

• Used measuring tools such as gauges and tape measure to identify conforming parts during production.
• Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
• Constructed and broke down temporary retaining walls and scaffolding to support project needs.
• Observed site safety rules to maximize protections for team members and equipment.
• Operated power equipment to move materials and promote job efficiency.
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Loaded, unloaded and moved material to and from storage and production areas.
• Operated equipment such as fork trucks and skidders.

• Worked with customer to create debt repayment plan based on current financial condition.
• Resolved problems, improved operations and provided exceptional service.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Collaborated with team members to achieve target results.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.