Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tashena Gramps

Oroville,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CEO Esthetician

TMG Beautyy
04.2022 - Current
  • Advise more then 100 clients on proper home-care regimens.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Analyzed skin condition and made appropriate product recommendations.
  • Informed guests of appropriate products available to increase retail sales.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition or to help with relaxation.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.

Sales Associate

Ulta Beauty Inc.
08.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with more then 60 customers per day to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Lead Busser/Server

Logan's Roadhouse
05.2016 - 10.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.

Education

Esthetician - Esthetics

Federico Beauty Institute
Sacramento, CA
2020

High School Diploma -

Oroville High School
Oroville, CA
2009

Skills

  • Special Events
  • Customer Experience
  • Staff Meetings
  • Client Intakes
  • Critical Thinking
  • Sales Expertise
  • Marketing and Promotions
  • Supply Management
  • Front Desk Management
  • Reading Comprehension
  • Communications Strategies
  • Schedule Management

Certification

  • Licensed Esthetician
  • Certified in Microdermabrasion
  • Certified in Image I Peel Chemical Exfoliation
  • Certified in Covid-19 Barbicide Infection Control
  • Certified in Eyebrow Lamination
  • Certified in Dermaplaning

Timeline

CEO Esthetician

TMG Beautyy
04.2022 - Current

Sales Associate

Ulta Beauty Inc.
08.2021 - 01.2023

Lead Busser/Server

Logan's Roadhouse
05.2016 - 10.2019

Esthetician - Esthetics

Federico Beauty Institute

High School Diploma -

Oroville High School

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Tashena Gramps