Tashenia Brewer

• Responded to customer requests for products, services, and company information.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Identified and resolved discrepancies and errors in customer accounts.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Managed timely and effective replacement of damaged or missing products.
• Met customer call guidelines for service levels, handle time and productivity.
• Cross-trained and provided backup support for organizational leadership.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Implemented and developed customer service training processes.

Assisted in caring for individuals with the basic needs of living such as bathing, toileting, dressing, feeding, and monitoring medications.

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Installed and configured operating systems and applications.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured and tested new software and hardware.
• Generated reports to track performance and analyze trends.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.