Tashenia McElroy
Manvel,TX
Summary
Licensed Claims Adjuster with ten plus years of customer service, risk assessment and administrative work. Proven leadership, integrity and innovation skills. Seeking an entry level claims position with a reputable company. Excellent and Efficient Multi- Tasking skills Problem resolution Effective Communication and Analytical Skills Outstanding Customer Service Types 35-40 wpm Organized Authorized to work in the US for any employer Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Allstate/National General Insurance
01.2022 - Current
- Interpret and apply written coverage accurately to establish claim and determine an action plan
- Handle repairs and complete simple estimates accurately
- Handle comprehensive losses (theft, fire, and vandalism) with direction
- Contact and maintain communication with insureds and claimants
- Negotiate tow shop amounts
- Interview insureds and claimants
- Interview insureds and claimants to investigate liability on claims
- Make liability decisions
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Issued payouts to claimants.
Client Service Consultant
PROGRESSIVE INSURANCE
01.2017 - 01.2022
- Assist customers with policy changes, quotes, and payments
- Start new policies by offering new products such as homeowners, renters and commercial insurance
- Perform policy reviews to find additional ways to retain policies
- Build trust by understanding the unique needs of the customers, and offering the best insurance solutions to meet those requirements
- Reinstate closed policies when needed
- File documents with the customers DMV state when needed.
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Referred customers to correct representatives after answering questions.
- Educated clients on services and products available.
- Updated accounts, documents and reports with efficiency and accuracy.
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Risk Analyst
JP MORGAN CHASE
12.2005 - 01.2017
- Perform routine account activity review of risky transactions
- Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions
- Open fraud or loss cases as necessary and ensure that case files are accurate and complete with all appropriate dispositions and detailed notes
- Communicate actions on suspect items to branch personnel, customers, Fraud Hotline and
- Corporate Security as necessary
- Document the review and investigation process followed for each account reviewed and prepare various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
- Ensure that regulatory, legal, bank and audit requirements are met
Education
High school diploma or GED -
Jack Yates High
Houston05.1999
College Degree - Marketing Your Transferable Skills
University of Phoenix
2014
Skills
- Analysis Skills
- Banking
- ACH
- Account Reconciliation
- Technical Support
- Accounts Receivable
- Account Analysis
- Documentation review
- Microsoft Word
- Microsoft Office
- Customer Service
- Driving
- Risk management
- Certifications and Licenses
- Texas All Lines Adjuster
- Settlement Determinations
- Claims Assessments
- Fraud Detection Knowledge
- Corporate Policies and Procedures
- Customer Inquiries
- Policy Interpretation
- Insurance Policy Coverage Knowledge
- Claims Investigations
- Damage Assessment
- Liability Determinations
- Investigative Report Preparation
- Risk Assessment
- Service Quality
- Customer Experience
- Investigation Documentation
- Deductible Collection
- Personal Interviews
Certification
Customer Srvice (10+ years)
Analytics (5 years)
Multi-Line Phone System (10+ years)
Research (10+ years)
Microsost Office (10+ years)
Logistics
Sales
Timeline
Auto Claims Adjuster
Allstate/National General Insurance
01.2022 - Current
Client Service Consultant
PROGRESSIVE INSURANCE
01.2017 - 01.2022
Risk Analyst
JP MORGAN CHASE
12.2005 - 01.2017
High school diploma or GED -
Jack Yates High
College Degree - Marketing Your Transferable Skills
University of Phoenix
Customer Srvice (10+ years)
Analytics (5 years)
Multi-Line Phone System (10+ years)
Research (10+ years)
Microsost Office (10+ years)
Logistics
Sales
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