Tashera Torain
Danville,Virginia
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders, and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance. Also skilled in maintaining high-pressure situations, call volumes, & management while complying with HIPPA.
Overview
6
6
years of professional experience
Work History
Medical Transporter
Medical Transportation
08.2024 - 11.2024
- Operated numerous vehicle types, including wheelchair vans.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Carried messages or documents between departments.
- Responded quickly and calmly in emergency situations as needed.
- Maintained detailed logs of all transport activities including pick-up times, destinations, and any special instructions.
Manager
Sally's Beauty
02.2022 - 07.2024
- Developed loyalty programs to boost customer satisfaction.
- Coordinate and control day-to-day functions of customer service department.
- Designed guidelines enabling employees to fulfill client demands while aligning with company objectives.
- Facilitated recruitment, onboarding, and training of new customer service agents.
- Maintained up-to-date knowledge of software developments and market practices.
- Established a tracking system ensuring timely merchandise delivery.
- Develop and evaluate work schedules for staff.
- Handled returns, refunds, credits, and shipment tracking.
- Mediated and settled disputes within team and with customers.
- Directed expense allocation to ensure financial efficiency.
Customer Service Representative Temp
Results Companies
01.2023 - 06.2023
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Troubleshot technical issues related to products or services.
- Contacted customers about potential service upgrades, new services and account changes.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Updated databases with new and modified customer data.
- Followed established call center protocols for quality assurance purposes.
Call Center Agent Temp
Walmart
05.2021 - 02.2022
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Collected deposits or payments and arranged for billing.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Part-Time Manager
Claire's
02.2020 - 01.2022
- Enhanced operational efficiency through process improvement.
- Monitored and optimized workforce rosters.
- Increased revenue by training agents on up-selling techniques.
- Maintain documentation of client interactions.
- Executed return, credit, and shipping tracking procedures effectively.
- Provided guidance to team members on how to effectively manage their time in order to meet deadlines.
- Reviewed completed work to verify consistency, quality, and conformance.
It Tech Remote Temp
ResultsCX
03.2019 - 10.2019
- Oversaw daily performance of computer systems.
- Provided training sessions for end users on how to use various software programs.
- Acted as single point of contact for customers during technical faults and security-related events.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Participated in team meetings to discuss project status updates.
Education
Diploma -
Galileo Magnet High School
Danville, VAMedical Office Assistant Certificate - Customer Service Training
Medical Solutions Academy
Danville, VASkills
- Flexibility and Adaptability
- Microsoft Excel
- Clear Communication Skills
- Attention to detail
- High Emotional Intelligence
- Critical Thinking and Problem Solving
- Positive Attitude
- PowerPoint Presentations
- Persuasion Skills
- Creative and Resourceful
- Patient care
- HIPAA compliance
- Patient transportation
- Customer service
- Data recovery
- Desktop technical support
- IT documentation
- Call logging
- Sales closing
- Inbound phone calls
Timeline
Medical Transporter
Medical Transportation
08.2024 - 11.2024
Customer Service Representative Temp
Results Companies
01.2023 - 06.2023
Manager
Sally's Beauty
02.2022 - 07.2024
Call Center Agent Temp
Walmart
05.2021 - 02.2022
Part-Time Manager
Claire's
02.2020 - 01.2022
It Tech Remote Temp
ResultsCX
03.2019 - 10.2019
Diploma -
Galileo Magnet High School
Medical Office Assistant Certificate - Customer Service Training
Medical Solutions Academy
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