Tasherian Dixon

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as Number pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
• Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
• Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.

Helping customers with their orders with returns exchanges and any other technical things that I havebeen trained for.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.