TASHERICA MALONE
Nashua
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Data Entry Specialist
Aston Carter
01.2020 - Current
- Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
- Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practices.
- Contact customers to resolve any issues with their source data.
- Strong attention to detail
- Ability to work in a fast-paced environment
- Compiled data and reviewed information for accuracy prior to input.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Supported business decisions with accurate data analysis, providing valuable insights to stakeholders.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
Receptionist/Secretary
White & Case Law Firm
01.2018 - 11.2019
- Analyzed and applied training materials, topics and delivery methods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Schedule meetings through our Global Data Base
- Responsible for planning corporate events
- Confirmed appointments, communicated with clients, and updated client records.
- Prepare, proofread, process, and organize legal documents
- Welcome clients and guests in person or over the phone
- Sustain incoming calls as well as directing calls to appropriate colleague
- Faxing, Mailing, photocopying, and printing documents
- Arrange deliveries of legal correspondence for witness’s, clients and court officials
- Maintain attorney’s calendars
- Organizing client conferences and travel recordings
- Plan and schedule conferences and teleconferences
Customer Service Agent
Southwest Airlines
01.2017 - 02.2018
- Provided exceptional customer service by warmly greeting and directing customers, ensuring a positive initial experience at the terminal.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated strong communication skills by effectively handling incoming calls and inquiries, addressing passenger concerns, and providing relevant information.
- Engaged with passengers to understand their travel preferences, offering personalized service and guidance to meet their needs and ensure a comfortable journey.
- Utilized keen attention to detail to analyze passenger documentation, efficiently assigning boarding passes and ensuring accurate travel arrangements.
- Assisted passengers with baggage handling, maintaining a professional and helpful demeanor throughout to enhance the customer experience.
Customer Service Representative
United Airlines
02.2015 - 01.2017
- Handles airline reservations for domestic and international flights ,provided excellent customer service and resolved booking issues.
- Assisted customer in booking flights , processing payments and managing frequent flyer programs.
- Handled a high volume of calls and emails , ensuring prompt response times and customer satisfaction.
- Collaborated with the airline partners to secure the best available options and fares for customers.
- Attention to detail.
- Received commendations for maintaining a positive and professional demeanor in high-pressure situations.
- Developed and updated databases to handle customer data.
- Utilized reservation systems to manage bookings , upgrades and seat assignments.
- Notifies customers of flight irregularities and changes in schedules.
- Assists company employees in arranging business and personal travel plans.
- Act with integrity, and look after personal traveler information.
Education
COSMETOLOGY -
Regency Beauty Institute
Bachelor of Arts -
The Art Institute of Wisconsin
Skills
- Team Collaboration
- Error Detection
- Data Auditing
- Data Reporting
- Inbound and Outbound Calling
- Multi-Task Management
- Courteous Demeanor
- Report Generation
- Data Entry
- Product Knowledge
- Call Management
- Consultative Sales
- Complaint Resolution
- Data Collection
- Product Education
- Retail Sales Customer Service
- Quality Assurance Controls
- Client Relations
- Customer Relations
- Route Management
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Problem Resolution
- Adaptive Team Player
- Positive and Professional
- Conflict Resolution
- Emergency Response
- Resource Coordination
- Security Procedures Knowledge
- Sales Support
- Customer Service
- Appointment Scheduling
- Database Management
- Office Administration
- Administrative Support
- File Management
- Multi-Line Telephone Systems
- Information Protection
- Transcribing Documents
Timeline
Data Entry Specialist
Aston Carter
01.2020 - Current
Receptionist/Secretary
White & Case Law Firm
01.2018 - 11.2019
Customer Service Agent
Southwest Airlines
01.2017 - 02.2018
Customer Service Representative
United Airlines
02.2015 - 01.2017
COSMETOLOGY -
Regency Beauty Institute
Bachelor of Arts -
The Art Institute of Wisconsin
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