Tashi Askew
Benton Harbor,MI
Summary
I’ve worked as customer service for about 5 years now. I did take calls in a call center before thepandemic and I use to work remotely from home. I did answering calls, being very empathetic tothe customers needs and taking complains from the customers and their concerns. I was excellentcustomer service representative. I use to work for Home Depot front office for Whirlpool Corporation,Cigna corporation, Veterans Military Services, and Breckinridge insurance company. I did learned howto do tad replacements, regular replacements, ecrm documentation, and adms for Home Depot.I dohave skills in Microsoft word, spread sheet, excel, PowerPoint, and office secretary. I also did takepayments for homeowners members for Breckinridge insurance company. I am a very hard workingindividual, dedicate person, very passionate person. I do have experience in the healthcare field aswell, and I did work with Medicare members and as military service family members.I didnhelp themembers with their medical, dental, vision, pharmacy, claims, referrals, express scripts, dual medicalequipment, home health care, sales and enrollment specialist.Authorized to work in the US for any employer
Overview
34
34
years of professional experience
1
1
Certification
Work History
Gas Station Clerk
Meijer
11.2023 - Current
- I am a gas station clerk for Meijer gas station
- I am cashier, stocker, customer service representative, and I also redeem the customer lottery and scratch off winning
- I also take the customer lottery ticket that they want to play for the day.
Team Member/Cashier
Sweetgreen
08.2023 - 09.2023
- I was team member for Sweetgreens restaurant and I worked part time
- Working as a server, cashier, cold prep, hot prep, dishwasher, and I did olo orders
- I have to quit my job because I’ve moved back to Michigan.
Customer Service Representative
Sagality Healthcare/Cigna
06.2022 - 09.2023
- I was as customer service representative for Cigna healthcare system for the Medicare members
- I look up the members medical, dental, vision, dual medical equipment, pharmacy, home health care, claims, referrals, express scripts, disenrollment, sales, and enrollment for Cigna healthcare
- I understand the medical terminology for the healthcare system
- I have to quit my job because I moved back to Michigan.
Customer Service Representative
Veteran Services
04.2022 - 06.2022
- I was as customer service representative for Veterans Services with the military families
- I help the military families with their medical, dental, vision, pharmacy, hearing services, dual medical equipment, claims, express scripts, sales and enrollment, and referral
- I understand the medical terminology for the healthcare system.
Customer Service Representative
Breckinridge Insurance
08.2021 - 04.2022
- I was a Customer Service Representative for Breckinridge insurance
- I help the members with their homeowners payments and insurance.
Customer Service Associate
Staffing Option
05.2021 - 07.2021
- I worked for a temporary staffing company as customer service representative
- I am currently work at a college campus helping customers with their registration for the corovirus 19 vaccination
- I do take the customers information for the first and second dose of the coronavirus vaccine
- For example I take their drive license or Id and as well as their insurance information
- I put their information into are data base for safe keeping and it helps us to keep their information private as well
- We do count each customer that register for this vaccine.
Customer Service Representative
Whirlpool Corporation
10.2018 - 04.2021
- I use to work for Whirlpool Corporation taking customers and Home Depot associates inbound calls and outbound calls
- I work for Home Depot front office
- I am trained in ecrm documentation, adms documentation, tad replacements, and regular replacements
- I took customers complaints, concerns, and I was very empathetic to the customers needs and wants.
Kindergarten Teacher
Benton Harbor Charter School
08.2017 - 11.2018
- I worked with school age children ranging 5-6 years of age
- Doing assessments , learning activities and lesson plans, field trips, and parent conferences
- I work with different ages helping the children with their homework and projects
- I did work as an after school program teacher ages from 6-12 years of age
- Planning educational field trips, science fairs, parent events for our community
- I serviced breakfast, lunch, am/pm snacks as well dinner for the after care children
- I was in a office environment as a office assistant answering phone calls, doing billing payment for the customers and bank deposits as well.
Booth Attendant
City of Benton Harbor
05.2018 - 10.2018
- I work as a customer service representative as a booth attendant and cashier for the City of Benton
- Harbor
- This job was a temporary job just for the summertime months
- I worked at the beach as a cashier taking the money and park passes from the different customers that lives in the different surroundings areas of the SouthWestern residence that lives in the city limits of Benton Harbor Michigan
- Saint Joesph Michigan , and different surrounding areas and as well as out of state customers
- I did plan for weddings, birthdays celebrations and different special events that the City of Benton Harbor hosted.
Customer Service
Kohl's
10.2016 - 12.2016
- I was use work as a customer service representative and as as a cashier for Kohl’s and I only work here for the Christmas months
- I was a cashier and I took customers purchases orders, as well aa their returns, and refunds
- I work in different departments areas like for examples infants, toddlers, school age children, young adults, women’s and men’s department too
- I folded up the customers clothes after they try them on and to make the store look nice and neatly when the next customers come the store
- I work as the front cashier and as well as the customer service manager
- I did take the customers complaints and concerns
- I really enjoyed this job
- Because it was a great experience for me.
Factory Worker
Stewart Industrial
05.2016 - 08.2016
- I work for Jvis Manufacturing we did parts for GMC, Ford, Tesla, Honda, Hyundai and Toyota
- We packed side panels, car radios, speakers systems, bumpers, and rear end and front end for these different types of car companies
- I did packing and shipping parts as well
- I did learned a lot from working for this company.
Custodian/Janitor
Enviro Cleaning Services
04.2014 - 08.2014
- I use to work a custodian worker for enviro cleaning services
- For examples cleaning the different bathrooms, and office cubicles of the hospital
- I did cleaned up the different areas in the departments within the hospital as well as the office areas
- I did mop the floors, sweep, dust, and wash windows
- Plus
- I did take out the garbage
- I did stock up toilet paper, soap supplies, and paper towels for each bathroom and offices within the building
- This was great learning experience for me and I didn’t learn a lot from work for this company.
Preschool Teacher
Rainbow Child Care Center
03.2013 - 12.2013
- I was the lead teach for Rainbow Preschool working with children ages from 3-5 years old
- Doing learning activities and lesson plans, assessments, and planning educational field trips
- I did set up parent teacher conferences for each individual child
- I did plan different kinds of events for the our community
- I did serve breakfast, lunch, am/pm snacks
- I was the office assistant answering phone calls for the parents children that attended the school and future clients as well
- We was a State funded program by the government of Lansing Michigan
- We did accept children from low income basis families that had special needs children with different types of learning disabilities, and we did take children that was at risk
- I was assistant director for the preschool
- I loved working with this ages group
- It did give me great joy by working with these type of children.
Head
Tacher, Tri-County
11.2008 - 02.2009
- I worked with children ages 3-5 years old
- Doing Lesson planning, assessments, conferences, and educational field trips, as well home visits with parents and child
- We also did special events for the community for at risk children and poverty children that attended tri-county head schools within the surrounding areas
- Tri-county is a lower income basis school age from 3-5 years of age
- I was the lead teacher and I did supervisors for 4 people that worked within my classroom
- I did do assessments for each child that attended the tri-county head start
- I serving am/pm breakfast and lunch provide by tri- county head start
- I work with children with special needs, learning disabilities, and autism children as well
- This was great teaching experience for me when I moved back from Richmond, VA
Daycare Teacher
Rainbow Preschool
06.1996 - 05.2007
- I was the lead teacher for the preschool ages children infants from 6 weeks to 12 years old
- Planning lesson plans, learning activities, field trips, doing assessments, parent teacher conferences, and I also work in the office
- I serve breakfast amd am/pm snacks, lunch and dinner as well
- I was the preschool lead teacher working from ages range from 3-5 years of age
- I taught children with learning disabilities from autism, learning behaviors that was at risk
- Planning parent teacher conferences to help the parents learned the different learning styles and behavior techniques to help them with their disability child or children
- I took payments from Social services and full time working parents
- This did help me decide to one day to become a teacher
- I love working with all different types of age groups and especially the preschool age especially
- I did learn a lot that did help with my children and especially my middle child that had behavioral issues.
Office Administrator
Rainbow Preschool
06.1996 - 05.2007
- I was office administrator for rainbow preschool
- Filing important paper work, handling petty cash, inform parents about parent conferences and different events that we had at the school and payroll
- PowerPoint
- Microsoft word, excel, and spread sheet
- Answering the phones and doing monthly newsletters for the staff, parent, and printing important information for the office administrator and staff.
Team Member/Cashier
McDonald's
03.1990 - 08.1992
- I was team member and cashier for McDonald’s
- I was part time and I did take orders, servicer, clean the lobby and bathrooms, sweep, and mop the floors
- Plus I did drive through orders as well.
Education
Associate - Early Childhood Education
Sargeant Reynolds Community College
Richmond, VAMay.2012
Skills
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Custodial Experience
- Classroom Management
- Curriculum Development
- Toddler Care
- Early Childhood Education
- Childcare
- Teaching
- Experience with Children
- Organizational Skills
- Office Administration
- Applied Behavior Analysis
- Tutoring
- Babysitting
- Autism Experience
- Microsoft word,excel, and PowerPoint (5 years)
- Special Needs
- Special Education
- Behavior Management
- Research
- Microsoft Word
- CRM software
- Typing
- Escrow
- Management
- Behavioral Therapy
- Writing Skills
- Social Work
- Math
Certification
First Aid Certification
Teaching Certification
Driver's License
CPR Certification
Accomplishments
- I gradacted with a GPA 3.8. I am member the Phi Theta Kappa.
Timeline
Gas Station Clerk
Meijer
11.2023 - Current
Team Member/Cashier
Sweetgreen
08.2023 - 09.2023
Customer Service Representative
Sagality Healthcare/Cigna
06.2022 - 09.2023
Customer Service Representative
Veteran Services
04.2022 - 06.2022
Customer Service Representative
Breckinridge Insurance
08.2021 - 04.2022
Customer Service Associate
Staffing Option
05.2021 - 07.2021
Customer Service Representative
Whirlpool Corporation
10.2018 - 04.2021
Booth Attendant
City of Benton Harbor
05.2018 - 10.2018
Kindergarten Teacher
Benton Harbor Charter School
08.2017 - 11.2018
Customer Service
Kohl's
10.2016 - 12.2016
Factory Worker
Stewart Industrial
05.2016 - 08.2016
Custodian/Janitor
Enviro Cleaning Services
04.2014 - 08.2014
Preschool Teacher
Rainbow Child Care Center
03.2013 - 12.2013
Head
Tacher, Tri-County
11.2008 - 02.2009
Daycare Teacher
Rainbow Preschool
06.1996 - 05.2007
Office Administrator
Rainbow Preschool
06.1996 - 05.2007
Team Member/Cashier
McDonald's
03.1990 - 08.1992
Associate - Early Childhood Education
Sargeant Reynolds Community College
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