Tashi Campbell
Saint Louis,MO
Summary
Dynamic customer service professional with extensive experience at Equifax, Inc., excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and efficient service delivery. Skilled in data entry and conflict resolution, consistently fostering a positive environment for clients and colleagues alike.
Overview
12
12
years of professional experience
Work History
Hotel Room Attendant
HMA Enterprises LLC
11.2025 - Current
- Trained new staff on cleaning techniques and hotel policies to ensure consistent service quality.
- Collaborated with housekeeping team to streamline room turnover processes and improve workflow.
- Inspected completed rooms for quality assurance, addressing any deficiencies promptly.
- Managed inventory of cleaning supplies, optimizing usage and minimizing waste throughout operations.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Assisted in training new staff members, sharing best practices and industry knowledge.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
Customer Service Representative
Ultimate Staffing
03.2024 - 09.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized customer service software to manage support tickets.
- Provided information about products and services to enhance customer experience.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Robert Half
02.2023 - 05.2024
- Adapted quickly to changing policies and procedures in a fast-paced environment.
- Provided information about products and services to enhance customer experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative(Contract)
Equifax, Inc
07.2023 - 01.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Provided accurate information regarding products and services to assist customers in making informed decisions.
- Managed account updates and resolved billing issues, ensuring prompt resolution of customer concerns.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery standards.
- Collaborated with other departments to ensure prompt resolution of complaints.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Customer Service Representative/ Dispatch
Automobile Club of Missouri(AAA)
06.2021 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed membership applications, ensuring accuracy and compliance with company standards.
- Managed scheduling of roadside assistance services, optimizing response times and resource allocation.
- Trained new team members on customer service protocols and best practices for efficiency.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and building lasting relationships.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and building lasting relationships.
- Updated and maintained database with accurate customer information and timely data entry.
- Addressed customers courteously using suitable methods and problem solving skills.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Access Representative
Mercy Hospital St. Louis
01.2022 - 08.2022
- Managed patient insurance verifications and coordinated benefits information for seamless access to services.
- Facilitated patient registration processes, ensuring accuracy and compliance with hospital policies.
- Streamlined appointment scheduling, enhancing patient experience through efficient communication and follow-ups.
- Led training sessions for new staff on patient access systems and procedures, fostering a knowledgeable team environment.
- Collaborated with clinical teams to resolve patient inquiries, ensuring timely responses to care-related questions.
- Verified patient insurance eligibility and entered patient information into system.
Prescription Benefit Specialist(Contract)
Aston Carter
01.2021 - 11.2021
- Analyzed and processed prescription benefit claims to ensure compliance with company policies.
- Collaborated with healthcare providers to resolve complex patient inquiries regarding benefits.
- Educated clients on prescription coverage options and formulary changes to enhance understanding.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
- Played an active role in promoting health and wellness initiatives within the community, educating patients on prescription benefits and available resources.
Room Attendant
Comfort Inn & Suites
03.2014 - 09.2016
- Ensured cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Conducted thorough inspections of rooms prior to guest check-in, maintaining high standards of quality.
- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
- Provided training and mentorship to new staff on proper cleaning techniques and safety protocols.
Education
GED -
University of Missouri
St Louis, MO04-2015
Skills
- Efficient cleaning
- Guest satisfaction
- Laundry skills
- Bathroom sanitation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Professional telephone demeanor
- Call management
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- De-escalation techniques
- Dispute resolution
- Multi-line phone talent
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- EMR
- Insurance billing
- Eligibility determination
- Patient education
- Call screening
Timeline
Hotel Room Attendant
HMA Enterprises LLC
11.2025 - Current
Customer Service Representative
Ultimate Staffing
03.2024 - 09.2025
Customer Service Representative(Contract)
Equifax, Inc
07.2023 - 01.2024
Customer Service Representative
Robert Half
02.2023 - 05.2024
Patient Access Representative
Mercy Hospital St. Louis
01.2022 - 08.2022
Customer Service Representative/ Dispatch
Automobile Club of Missouri(AAA)
06.2021 - 07.2023
Prescription Benefit Specialist(Contract)
Aston Carter
01.2021 - 11.2021
Room Attendant
Comfort Inn & Suites
03.2014 - 09.2016
GED -
University of Missouri