Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tashi Gurung

Queens,NY

Summary

Driven Housekeeping Team Leader with proven success at Courtyard by Marriott, enhancing guest satisfaction and reducing complaints through effective team training in cleaning techniques and safety protocols. Skilled in managing linen inventory and promoting environmental conservation. Demonstrates strong organization and a proactive attitude, excelling in maintaining high standards of cleanliness and service quality.

Overview

5
5
years of professional experience

Work History

House Attendant

Mevram/Aman
07.2022 - Current
  • Maintain Cleanliness and organization for over 6 floors pantries, closets, water and ice stations.
  • Monitors and control supplies, amenities for 83 rooms and minimize waste within all housekeeping areas.
  • Assist Room attendants with heavy items such as mattresses and linens.
  • Delivers Linens and other supplies to room attendants.
  • Remove all dirty linens from assigned rooms, carts and closets.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Promoted environmental conservation efforts within the hotel by following recycling guidelines and reducing waste where possible.
  • Assisted in training new hires on housekeeping best practices, reinforcing company standards for quality assurance purposes.

Housekeeping Team Leader

Courtyard by Marriott
08.2019 - 07.2022
  • Managed linen inventory for over 400 rooms effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Trained new team members and supervised over 12 houseman and 32 room attendants with proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Reporting any maintenance problems, safety hazards, accidents, or injuries to senior managers
  • Making sure that guest's bedrooms, corridors and public areas are serviced in accordance with the company's standards.

Education

Bachelor of Arts - Mass Communication

Shepherd College
Kathmandu Nepal
06.2005

Skills

    • Housekeeping knowledge
    • Proactive attitude
    • Strong Organization
    • Detail Oriented
      • Excellent communication skills
      • Excellent leadership skills
      • Detail-oriented
      • Multitasking and Prioritizing

Languages

Nepali
Native or Bilingual
Indian
Full Professional
Tibetan
Full Professional

Timeline

House Attendant

Mevram/Aman
07.2022 - Current

Housekeeping Team Leader

Courtyard by Marriott
08.2019 - 07.2022

Bachelor of Arts - Mass Communication

Shepherd College

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Tashi Gurung