Tashia Barlow
Columbus
Summary
Dynamic Optical Lab Manager with a proven track record at National Vision, excelling in team leadership and quality control management. Enhanced employee performance through effective training and motivation, achieving significant improvements in customer satisfaction. Skilled in budgeting and cost control, with a strong focus on operational efficiency and team engagement.
Precise and dedicated [Job Title] with background hiring, guiding and supervising staff. Talented at leading by example when working directly with customers to match with ideal frames, explain prescriptions and answer questions. Expert at offering helpful feedback based on employee performance to boost customer service ratings.
Attentive [Job Title] with [Number] years of experience overseeing team in optometry offices and eyewear stores. Veteran at adjusting and repairing eyewear, explaining optical terminology and managing employees. Strong knowledge of eyewear brands, pricing and insurance coverage types with focus on maximizing sales.
Overview
4
4
years of professional experience
Work History
Optical Lab Manager
National Vision
08.2024 - Current
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology and products to customers.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Optical Lab Technician
Alabama Optical Lab
02.2022 - 08.2024
- Collaborated with team members to efficiently meet production goals.
- Prepared, sterilized and maintained ophthalmic instruments and equipment.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Assembled eyeglass frames and lenses.
- Used specialized tools to repair and adjust eyeglasses.
- Shaped lenses appropriately for insertion into frames.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Organized and detail-oriented with a strong work ethic.
Education
Psychology
Capella University
Minneapolis, MNSkills
- Budgeting and cost control
- Staff training and development
- Quality control management
- Lean manufacturing principles
- Frame adjustments
- Production scheduling
- Prescription data entry
- Document management
- Laboratory operations
- Computer skills
- Analytical thinking
- Documentation and reporting
- Onboarding and orientation
- Scheduling and coordinating
- Team leadership
- Decision-making
- Customer service
- Performance tracking and evaluation
Timeline
Optical Lab Manager
National Vision
08.2024 - Current
Optical Lab Technician
Alabama Optical Lab
02.2022 - 08.2024
Psychology
Capella University