Summary
Overview
Work History
Education
Skills
Timeline
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Tashia Bitoon

TRACY,CA

Summary

Dedicated and experienced customer service professional with a proven track record of delivering exceptional support and satisfaction to diverse clientele. Skilled in cultivating positive relationships, resolving issues efficiently, and exceeding performance targets. Proficient in utilizing various communication channels and CRM software to streamline processes and enhance customer experiences. Committed to upholding company values and promoting brand loyalty through outstanding service delivery. Seeking to leverage expertise in a dynamic customer-centric environment to contribute to organizational success.

Overview

24
24
years of professional experience

Work History

Trainer,Loading Packages

FEDEX Ground
03.2023 - 02.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Demonstrated expertise in safe handling practices for manual and mechanized loading of packages. ·
  • Trained new employees on proper lifting techniques and equipment operation for efficient loading. ·
  • Developed and implemented training programs to improve loading efficiency and reduce errors. ·
  • Evaluated loading processes and provided feedback to optimize workflow and minimize loading times.

Loan Processor

OE Federal Credit Union
10.2007 - 06.2017
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.

Bank Teller

UNCLE Credit Union
02.2000 - 06.2005
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted and packaged currency and coins.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.

Education

Associate of Arts - Interior Design

San Joaquin Delta College
Stockton, CA
05.2027

Associate of Arts - Fashion Merchandising

San Joaquin Delta College
Stockton, CA
08.2020

Skills

  • Active listening
  • Emotional intelligence
  • Problem-solving
  • Communication
  • Safety procedures
  • Positivity
  • Flexibility
  • Teamwork
  • Customer Service
  • Package Handling
  • Personalized

Timeline

Trainer,Loading Packages

FEDEX Ground
03.2023 - 02.2024

Loan Processor

OE Federal Credit Union
10.2007 - 06.2017

Bank Teller

UNCLE Credit Union
02.2000 - 06.2005

Associate of Arts - Interior Design

San Joaquin Delta College

Associate of Arts - Fashion Merchandising

San Joaquin Delta College

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Tashia Bitoon