Tashia Bolden
Avondale,USA
Summary
Dedicated Quality Control Inspector with a strong focus on product quality and safety compliance. Specializes in inspecting materials and finished products, training new inspectors, and executing corrective actions for nonconforming items. Adept at fostering teamwork to achieve high standards in quality assurance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
GTI Fabrication
Goodyear, Arizona
11.2025 - Current
- Inspected raw materials for compliance with quality standards.
- Conducted visual and physical tests on finished products.
- Trained new inspectors on quality control procedures.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Manufacturing Associate
Photocentric
Phoenix, USA
01.2024 - 12.2025
- Collaborated with team members to improve productivity through effective communication.
- Followed established procedures to maintain operational consistency.
- Securely box products using appropriate materials and methods to prevent damage during transit
- Performed quality control checks to ensure product compliance with standards.
- Create reports on quality levels and issues.
- Executed printing tasks for inserts and acetates, ensuring timely fulfillment of production needs.
- Assist with troubleshooting issues related to laser machines and printers
- Support the reduction of production waste and contribute to overall process efficiency.
- Ability to work efficiently and meet production targets
- Work in collaboration with team members to achieve production KPIs.
- Arranged customer orders on calendar for appropriate ship dates using Oracle and Delfoi, optimizing scheduling efficiency.
- Managing and resolving any conflicts that arise in the schedule, and communicating changes to all relevant parties.
- Optimizing the use of resources, such as machinery or staff to maximize efficiency.
- Updating operation times(days off, holidays, maintenance days, machine breakdowns, extended hours)
- Use Oracle to create, fix, issue, close out and release sales orders
- Checking the art for the proper standards for production
- Running tests for customers, sending emails of the test for a future order
Operator
QUIETFLEX
Tolleson, USA
05.2023 - 01.2024
- Operated duct machine to ensure consistent product quality.
- Trainer for new duct operators
- Inspect the line to verify the raw materials are correct
- Provided accurate labels and spec sheets to facilitate compliance and efficiency.
- Make the necessary changes of Mandrel and Can guide
- Adjust the label gun to the date code corresponding to the date.
- Load the core and correct jackets, place them on the machine
- Put the jackets on the Mandrel and start winding jacket machine.
- Roll the product to the bagger.
- Maintain area and keep clean at all times.
- Operating an automated assembly machine to bag the assembled product.
- Operating bagger station
- Trainer for new baggers
- Operated machinery in a high-speed and fast-paced environment.
- Executed fast packing operations to ensure timely product preparation.
- Use automated shrink-wrap machine to package and bundle products according to production and shipping schedules.
Customer Relations Representative
Best Western
Phoenix, USA
01.2022 - 04.2023
- Addressed customer inquiries through phone and email communication.
- Resolved guest complaints with empathy and effective problem-solving skills.
- Coordinated room reservations using Best Western's booking system.
- Provided detailed information about hotel amenities and services to guests.
- Maintained accurate records of customer interactions in the database system.
- Implemented feedback systems to enhance guest experience and satisfaction levels.
- Upheld privacy and security requirements for customer information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Customer Advocate
VALOR GLOBAL (Hulu)
10.2018 - 01.2020
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information in the database.
- Collaborated with team members to enhance customer service strategies.
- Educated customers on products and services available through VALOR GLOBAL.
- Utilized CRM software to track customer interactions and follow-ups.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Researched problems with benefits, accounts, and services with speed and accuracy.
Supervisor
Chick-fil-A
Surprise, USA
02.2018 - 08.2018
- Oversaw workflow at facility to ensure smooth operations
- Addressed and resolved operational issues to maintain workflow efficiency.
- Coached employees to improve skills and performance
- Oversaw the overall presentation, cleanliness, and profitability of the department.
- Acted as a link between subordinates and upper management.
- Developed and organized employee schedules to ensure adequate staffing.
- Facilitated communication and provided coaching to enhance employee performance.
- Monitored food safety practices to ensure compliance with health regulations.
- Encouraged and motivated the team during challenging work hours to maintain morale.
- Assigned responsibilities to employees to promote accountability and teamwork.
Consumer Services Specialist
Maximus
Albany, USA
07.2014 - 07.2017
- Respond and make a best effort to resolve all callers' inquiries and needs, including those related to health plans.
- Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost
- Provide information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable
- Enter appropriate data and information into the applicable systems to process applications and update caller information.
- Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf with all department and MAXIMUS performance standards, policy and procedures, and protocols
- Answer to chats or issues from customers to provide them with accurate product and service information
- Provide a high level of service to identify and resolve client issues
- Identify, research, and resolve customer questions or issues
- Executed additional tasks as designated by management.
Quality Assurance
Maximus
Albany, USA
07.2014 - 07.2017
- Search for and listen to call recordings from various departments
- Evaluate and score recorded calls based on various criteria
- Identify strengths, opportunities for improvement, violations in customer interactions
- Provide detailed, insightful, and constructive feedback on call-quality evaluations
Tech Support
Maximus
Albany, USA
07.2014 - 07.2017
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
Data Entry
Maximus
Albany, USA
07.2014 - 07.2017
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Line Cook and Trainer
Texas Roadhouse Albany
Albany, USA
09.2012 - 04.2014
- Prepared high-quality dishes according to Texas Roadhouse recipes and standards.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Collaborated with team members to ensure timely service during peak hours.
- Operated kitchen equipment safely and efficiently to produce menu items.
- Assisted in training new cooks on proper cooking techniques and procedures.
- Monitored food inventory and reported shortages to management promptly.
- Followed health and safety regulations to maintain a safe kitchen environment.
- Adapted quickly to changing menu items and special requests from customers.
- Cooked multiple orders simultaneously during busy periods.
Kitchen Manager
Mc Donald's Albany
Albany, USA
08.2010 - 01.2014
- Received ServSafe certification, reinforcing commitment to food safety.
- Trained crew on food safety procedures and compliance standards.
- Ensured customer safety through adherence to protocols.
- Resolved team and customer issues to maintain positive work environment and enhance customer satisfaction.
- Motivated team during challenging periods to maintain productivity.
- Managed store opening and closing operations efficiently.
- Created efficient staff schedules to align labor resources with peak service times.
- Processed inventory and stocked freight to ensure product availability and compliance with company standards.
Education
Computer Networking Systems and Cyber Security -
Schenectady Community College
Albany, NY08-2014
Graduate -
Schenectady High School
Albany, NY05-2007
Skills
- Quality control
- Process inspection
- Defect testing
- Product quality assessment
- Product compliance evaluation
- Safety compliance
- Data reporting
- Data entry
- Microsoft Office applications
- Blueprint reading
- Time management
- Team collaboration
- Quality team coordination
- Customer support
- Customer service
- Attention to detail
Certification
- SQL, 07/01/22, Present, An understanding of the core concepts of SQL required to create tables and gain insights into data by writing queries over one or multiple tables. The practical knowledge needed to combine these skills to manage a basic relational database.
Authorized To Work
Authorized to work in the US for any employer
Timeline
Quality Control Inspector
GTI Fabrication
11.2025 - Current
Manufacturing Associate
Photocentric
01.2024 - 12.2025
Operator
QUIETFLEX
05.2023 - 01.2024
Customer Relations Representative
Best Western
01.2022 - 04.2023
Customer Advocate
VALOR GLOBAL (Hulu)
10.2018 - 01.2020
Supervisor
Chick-fil-A
02.2018 - 08.2018
Consumer Services Specialist
Maximus
07.2014 - 07.2017
Quality Assurance
Maximus
07.2014 - 07.2017
Tech Support
Maximus
07.2014 - 07.2017
Data Entry
Maximus
07.2014 - 07.2017
Line Cook and Trainer
Texas Roadhouse Albany
09.2012 - 04.2014
Kitchen Manager
Mc Donald's Albany
08.2010 - 01.2014
Computer Networking Systems and Cyber Security -
Schenectady Community College
Graduate -
Schenectady High School