Accomplished Nurse Clinical Supervisor with a proven track record of excelling in clinical leadership and staff management. Demonstrated success in enhancing team collaboration, enhancing staff morale, improving patient care standards, and optimizing operational efficiencies. Skilled in health information systems and fostering strong team dynamics.
Hi, I’m
Tashia Cramer
Clinical Nurse Supervisor
Kansas City,MO
Summary
Overview
19
years of professional experience
Work History
College Park Family Care
Registered Nurse Clinical Supervisor
05.2023 - Current
Job overview
- Mentored new hires during orientation programs, providing guidance on policies, procedures, and best practices within the nursing profession.
- Lead and directed team of 32 clinical personnel and support staff.
- Facilitate hiring of qualified clinical personnel by interviewing applicants and making recommendations for employment.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assisted in the development of policies and procedures related to clinical practice standards, ensuring alignment with best practices and accreditation requirements within the healthcare industry.
- Optimized scheduling systems to increase efficiency while ensuring adequate staffing levels during peak times or high census periods in the unit.
- Facilitated ongoing staff education through in-services, workshops, and seminars focused on relevant topics such as infection control or pain management techniques.
- Improved staff performance through consistent coaching, mentoring, and identification of professional development opportunities.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
Truman Medical Center
Nurse Clinician
03.2018 - 05.2023
Job overview
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Assisted in the onboarding process for new hires, offering guidance and mentorship to help them acclimate quickly to their roles.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Saint Luke's Hospital
Registered Nurse
07.2013 - 02.2018
Job overview
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
- Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
Kansas City Credit Services
Manager
01.2006 - 12.2016
Job overview
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
United HealthCare Services Inc.
Customer Service Representative
06.2008 - 08.2011
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with up to 100 calls in queue per minute.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Penn Valley School of NursingKansas City, MO
Associate's of Nursing from Nursing
03.2015
University Overview
Winnetonka High SchoolKansas City, MO
High School Diploma
05.2003
University Overview
Skills
- Clinical Leadership
- Clinical Staff Management
- Staff Scheduling
- Health Information Systems
- Process Implementation
- Budget Development
- Personnel Recruitment
- Complaint resolution
- Team Collaboration & Team Building
- Intravenous Therapy
- High level of autonomy
- Call triaging
- Strong clinical judgment
- Relationship Building
Timeline
Registered Nurse Clinical Supervisor
College Park Family Care
05.2023 - Current
Nurse Clinician
Truman Medical Center
03.2018 - 05.2023
Registered Nurse
Saint Luke's Hospital
07.2013 - 02.2018
Customer Service Representative
United HealthCare Services Inc.
06.2008 - 08.2011
Manager
Kansas City Credit Services
01.2006 - 12.2016
Penn Valley School of Nursing
Associate's of Nursing from Nursing
Winnetonka High School
High School Diploma
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