Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Tashia Puckett

Metairie,LA

Summary

Flexible and hardworking individual eager to learn and contribute to team success. Dedicated and known for punctuality, seeking employment opportunities where commitment to good customer service and positive attitude can make a difference. Experienced Customer Service Agent well-versed in diverse administrative functions for customer care, demonstrating diplomacy and problem-solving acumen. Positive and upbeat team player with excellent communication and time management abilities. Extreme attention to detail ensures accuracy of medical records. Organized and dependable candidate excelling at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
11.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Supported high customer volumes each day while maintaining an upbeat attitude.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained high standards of professionalism in customer interactions.

Patient Access Representative

Ochsner Clinic Foundation
01.2022 - Current
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Called insurance companies and verified patient coverage.
  • Applied HIPAA privacy and security regulations while handling patient information.

Emergency Department Sr. Patient Access Representa

Ochsner Medical Center
07.2022 - 11.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Front Desk Receptionist

Residence Inn Marriott
11.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Passenger Service Supervisor

Menzies Aviation(Alaska Airlines)
09.2018 - 11.2021
  • Managed gate, ramp and cabin services for each flight.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
  • Oversaw employee work schedules and delegated daily assignments.
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Utilized PA system to announce departures and changes to landings.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Processed reservations and issued travel and hotel vouchers.
  • Coordinated workflow and delegated tasks for team members.
  • Evaluated customer feedback to implement service-improvement initiatives.
  • Oversaw team performance to verify quality service and compliance with specifications.
  • Promoted and enforced social distance measures, proper PPE use and workplace safety requirements.
  • Addressed personnel and patron issues and quickly resolved to restore satisfaction.
  • Trained team in proper operational procedures and company policies.

Lead Passenger Service Agent

Menzies Aviation(Alaska Airlines)
11.2017 - 09.2018
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Utilized PA system to announce departures and changes to landings.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Processed reservations and issued travel and hotel vouchers.

Patient Care Assistant

Serenity Home Healthcare
06.2017 - 09.2018
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Clinical Clerical Technician

Kingwood Medical Center
10.2014 - 05.2017
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Answer phone calls daily and pleasantly welcomed visitors to office.

Certified Nursing Assistant

Villa Toscana At Cypresswood
06.2014 - 10.2014
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.

Certified Nursing Assistant

Regency Nursing & Rehabilitation Centers
01.2008 - 06.2014
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.

Certified Nursing Assistant

Park Manor Health and Rehabilitation Center
12.2006 - 06.2008
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.

Education

Some College (No Degree) -

Copiah-Lincoln Community College
Wesson, MS

High School Diploma -

Franklin High School
Meadville, MS
2001

Skills

  • Training Coordination
  • Multitasking and Organization
  • Pre-Admission Requests
  • Registration and Admissions
  • Customer Service
  • Verbal and Written Communication
  • Microsoft Office
  • Registration and Scheduling
  • Communicating to Patients and Families
  • Documenting and Recording Information
  • Caring and Empathetic
  • Patient Confidentiality and Data Security
  • Team Leadership
  • Phone and Email Etiquette
  • Calm Under Pressure
  • Customer Satisfaction
  • Patient Identification
  • Insurance Information Collection
  • Gathering Information From Patients
  • Verifying Eligibility
  • Demographics Information

Education

other,other

Timeline

Customer Service Agent

Southwest Airlines
11.2023 - Current

Emergency Department Sr. Patient Access Representa

Ochsner Medical Center
07.2022 - 11.2023

Patient Access Representative

Ochsner Clinic Foundation
01.2022 - Current

Front Desk Receptionist

Residence Inn Marriott
11.2021 - 04.2022

Passenger Service Supervisor

Menzies Aviation(Alaska Airlines)
09.2018 - 11.2021

Lead Passenger Service Agent

Menzies Aviation(Alaska Airlines)
11.2017 - 09.2018

Patient Care Assistant

Serenity Home Healthcare
06.2017 - 09.2018

Clinical Clerical Technician

Kingwood Medical Center
10.2014 - 05.2017

Certified Nursing Assistant

Villa Toscana At Cypresswood
06.2014 - 10.2014

Certified Nursing Assistant

Regency Nursing & Rehabilitation Centers
01.2008 - 06.2014

Certified Nursing Assistant

Park Manor Health and Rehabilitation Center
12.2006 - 06.2008

Some College (No Degree) -

Copiah-Lincoln Community College

High School Diploma -

Franklin High School

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Tashia Puckett